S
Neophyte

Neophyte

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2 Messages

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120 Points

Thu, Jul 22, 2021 8:21 AM

Trusted list of websites

I've added a website I trust to my Exceptions List. Yet for some reason Trend still flags it and tries to block me. 

Any reason why? 

Brand User
tm_karr

Prodigy

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169 Messages

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3.2K Points

3 m ago

Hi, stevethomas!

 

May I know if you could provide a screenshot of the exception list on your Trend Micro program and the exact blocking message that you received. This would help us check what might have gone wrong?
You may visit this link to help on how to take a screenshot to send to Trend Micro Technical Support

 

Awaiting your response. 

Regards,
TM_Kar

Neophyte

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2 Messages

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120 Points

@saccharine_ching 

Hi, thanks for your reply. Below is a screenshot as requested. 

The URL is https://tapestri.io/

Best regards, 

Steve Thomas

Brand User
tm_angelo

Prodigy

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278 Messages

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5.2K Points

3 m ago

Hi stevethomas,

 

Welcome to Trend Micro Home Users Community!

 

Check if the website is entered correctly, Also after adding the website in the exception list you will need to restart your browser

 

Use it wisely. If not careful, your computer may be more prone to threats. You can also refer to the link below on How to add items in Trend Micro Exception List on Windows.

 

How to add items in Trend Micro Exception List on Windows

 

Hope this helps!

 

-TM_Angelo

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