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kuto0314
Neophyte

Neophyte

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5 Messages

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180 Points

Monday, January 2nd, 2023 6:07 AM

Closed

Resolved

trend micro solution platform

hi, ever since the recent update version 17.7.1764, the trend micro solution platform has been promptly using up 98% of the ram which i contantly need to restart the pc. i tried uninstall n reinstall, after awhile it starts to using up the ram and my desktop is unusable. my total ram is 32gb

Problem

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Updated 

8 months ago

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tom_emmelot

Elite Solutionist

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1.4K Messages

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33.2K Points

9 months ago

Hey,
Welcome to our community.
Go to Start, Programs, Trend Micro and launch "Trend Micro Diagnostic Toolkit"
Click the "C" tab click the "5 button" and wait a few minutes.
Click the "'4 button", wait for the icon to appear again. Open the Main Console and click the Account tab and click the "About the Software" submenu. If all goes well, he will download the latest software.
I hope this solves the problem.

Kind regards,
Tom

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kuto0314

Neophyte

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5 Messages

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180 Points

Hi @tom_emmelot​, thanks for the advice. i tried the steps that you mentioned, the software version still remain same as ver 17.7.1764. 

9 months ago

Brand User
tm_kree

Trend Security Expert

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791 Messages

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31.6K Points

Thanks for helping @tom_emmelot.

@kuto0314  let me consult this with our product team. I'll update you in this thread.

 

9 months ago

kuto0314

Neophyte

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5 Messages

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180 Points

@tm_kree​ may i know what is the update on this? the problem persist and causes me inconvenient when i working 

9 months ago

0

kuto0314

Neophyte

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5 Messages

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180 Points

@tm_kree​ this matter becoming very more n more often. please assist to resolve this ASAP!

9 months ago

0

Brand User
tm_pau

Trend Security Expert

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7 Messages

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300 Points

Hi @kuto0314,

Thank you for your patience!

Great news! Here's the fix for High Memory usage when using Trend Micro Solution for Windows Devices, run the hotfix from this Help Center page High CPU and Memory Usage when Trend Micro program is ON.


Let me know how it goes!

-TM Pau

9 months ago

davevt31

Hustler

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86 Messages

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2K Points

9 months ago

Where did you get .1764?  Mine is still showing .1634.

I remember when .1764 was offered, but pretty sure that they pulled it due to a problem.

(edited)

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kuto0314

Neophyte

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5 Messages

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180 Points

Hi @davevt31​, not sure though, i just let it update by itself all the time. now shows that the latest version is .1764

9 months ago

0

trend_37f976

Neophyte

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11 Messages

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330 Points

9 months ago

We have a multi-PC licence, many years-old now.

All on 17.7 on Auto-Update, but some stay on .1634 (even after UnInstall/Re-Install...) and others moved to .1764 at their Auto-Updates in recent weeks....   I've not found a way to Manually-Force Auto-Update to move from .1634 on all our PC.  There must a a problem somewhere... ?

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trend_37f976

Neophyte

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11 Messages

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330 Points

@trend_37f976​ Our .1764 have now become .1783 BUT our .1634 retain that version & only updating the MAPs.  All same Licence-number on a multi-PC with autoUpdate... ??!?

(edited)

9 months ago

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kotilainenseppo

Hotshot

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26 Messages

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512 Points

Still .1634 version here(EU region). Somewhat interesting, if TM pull newest updates to other regions before, for example, EU region. 

9 months ago

Brand User
tm_kree

Trend Security Expert

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791 Messages

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31.6K Points

Hi @trend_37f976, @kotilainenseppo!

The auto upgrade is still running and will be deployed on all PC  with Trend Micro Security.

The build depends on the region. Here are the current new install versions/builds. For Australia and New Zealand, the build is 17.7.1764. For other regions, the current build is  17.7.1634.

9 months ago

0

trend_37f976

Neophyte

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11 Messages

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330 Points

This is a UK multi-PC "Maximum", but some Auto-updated to .1764 & those have now all become .1783 BUT our .1634 retain that version & are only updating the MAPs.  All same Licence-number on a multi-PC with AutoUpdate... Trying the Hot-Fix & Uninstall/restart/download/Reinstall of .1634 will AutoUpdate-MAP OK, but fail to AutoUpdate those versions which are on .1634 ??!?

9 months ago

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Brand User
tm_camile

Trend Security Expert

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19 Messages

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440 Points

Hi @trend_37f976!

For further investigation, we need additional info. Where did you download the installer used in reinstalling the app? And also, a screenshot of the "About the software" page of your Trend Micro Maximum Security program.

8 months ago

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kotilainenseppo

Hotshot

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26 Messages

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512 Points

8 months ago

I don't understand, why EU region users does not get the same update? Why EU region users are in a different position in this matter? I've testing a alot of different AV solutions and TM is only one, that delay region based updates. I don't like that attitude at all.

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Brand User
tm_gela

Trend Security Expert

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37 Messages

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840 Points

hi @kotilainenseppo,

The different build version is Trend Micro’s regular practice to ensure the release quality, it is also an industry practice in a massive roll out plan.

The build version difference represents the package. Different package means customized features to meet regional standards, where the security and protection features remain the same for all versions.

8 months ago

0

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