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6 Messages

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210 Points

Sat, Nov 3, 2018 10:04 PM

Trend Micro Security Installation stuck at Now Activating

After renewing my expired TrendMicro Security 2019 for Windows and successfully downloading the software on my Dell inspiron 5720 x64 based PC with Windows 10 OS, the installation process got stuck at "Now Activating." I have had no success with Geek Squad after several hours online with them. 

I have tried Option 2 from the Support article "Stuck at Now Activating window when installing Trend Micro Security" Solution ID:1104608, Last Updated:Sep. 28, 2018 9:05 PM (PST)'.  The Geek Squad did Option 3 and found no malware.  Option 4 did not work either.  

I am extremely frustrated that I cannot install this software and protect my laptop.
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