Skip to main content

Introducing Trend Micro Identity Protection! Experience the security you deserve – begin your 30-day free trial now! Learn more

C
cmilikins
100 Points
Neophyte

Neophyte

 • 

2 Messages

 • 

120 Points

Tuesday, November 16th, 2021 12:48 AM

Closed

Resolved

Trend Micro Payguard Still Keeps Opening Several Tabs crome

HI I have had this problem for a really mong time and it stopped for a while but now its happening again to the extent that I want to remove the entire pay guard functionality.  It completely mocks up my system anytime I go neat a bank account sign on-page.  It doesn't happen in firefox and Edge for me only because I have not enabled to Pay guard feature.  This is really foundational and needs a permanent solution.

Can you please assist its even happening on my new laptop.  If there is no solution How do I deactivate payguard on Crome?

Thanks

Problem

 • 

Updated 

1 year ago

168

1

0

Brand User
tm_kim

Legend

 • 

682 Messages

 • 

10.1K Points

2 years ago

Apologies for the inconvenience, cmilikins. We'll check if this issue is the same on our end. Let us closely monitor this, can you provide the following information, please?

- TM_Kim

3

cmilikins

Neophyte

 • 

2 Messages

 • 

120 Points

@tm_kim 

Please see below

2 years ago

Brand User
tm_cathy

 Superstar

 • 

576 Messages

 • 

9.3K Points

Thank you for your response, cmilikins.

 

Can you try to check the settings of your Pay Guard?

 

You may configure the settings of Pay Guard from the main console. Just open Trend Micro and go to Privacy, then click Configure button for Pay Guard.


Kindly uncheck "Ask every time before opening banking or shopping websites in Pay Guard" and check if it is still the same.

 

- TM_Cathy

2 years ago

colinrawson

Neophyte

 • 

2 Messages

 • 

90 Points

I did exactly the opposite..  I have had multiple tabs opening for 6 months with latest versions of TM and Chrome. 

After reading the above to uncheck "Ask every time before opening banking or shopping websites in Pay Guard"   ..the box was already unchecked   ..so I assumed this wasn't the problem  ... so what the hell I checked it and closed out...   no more multiple screens.. so thanks for the advice .. I think..?

1 year ago

0

Need Help?

Ask the Community

Latest Tech Insights

Loading...