I
Neophyte

Neophyte

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3 Messages

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140 Points

Tue, Sep 20, 2022 12:59 AM

trend micro maximum security shuts down then restarts

at random time windows 11 pops up with a notification to turn virus protection back on, i check and maximum security has shut down then after a couple of minutes it restarts.

Is this normal? like is it because of some kind of maximum security update being applied or is something else going on?

Brand User
tm_kree

Veteran

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427 Messages

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17.2K Points

Il y a 5 d

Hi @ic35t0rm! 

Possible that this was caused by a corrupted Trend Micro update.

Here's what we're going to do, temporarily disable the Trend Micro Security program and delete the last installed update.

    1. On your keyboard, press the Windows  + R keys at the same time.
    2. In the Open field, type supporttool.exe, then click OK. The Trend Micro Diagnostic Toolkit should open.
    3. Click (C) Uninstall tab.
    4. Click 5. Stop all components. This will turn off Trend Micro Security temporarily. Then turn it back ON after 5 seconds.
    5. Click 2. Delete Now. This will delete the broken update file.
    6. Check for program updates.

Hope this helps! Let me know how it goes!

Neophyte

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3 Messages

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140 Points

@tm_kree​ tried what you said will see if it still happens over the next few days

Brand User
tm_kree

Veteran

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427 Messages

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17.2K Points

Thanks for the update @ic35t0rm!

How often does the behavior happen? 

Trend Micro Security will turn off itself if it needs to install an important product or security updates and will turn on again after a few seconds.

Neophyte

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3 Messages

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140 Points

been happening about once every day for the past couple of weeks

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