steven_helprin's profile
Neophyte

Neophyte

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1 Message

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150 Points

Tuesday, April 25th, 2023 11:52 PM

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Trend Micro Internet Security Installer Will Not Load

I am adding a new laptop to my service. I have tried all three options: 1) Send an email with the button that loads the installer on the new laptop when the email is opened on that device; 2) Copy the link to load the installer on the new device; 3) Download the installer on a usb device and access it from the new device.

Option 1) Upon clicking the button do download the installer, a new browser tab attempts to open but immediately shuts down/goes away. NOTHING HAPPENS.

Option 2) I open the installer link that was sent by email and opened on the new device. Upon clicking on the link - NOTHING HAPPENS.

Options 3) THE INSTALLER FAILS TO DOWNLOAD TO MY PERFECTLY GOOD USB THUMB DRIVE>

PATHETIC! Does anyone know if Windows is blocking the installer on the new device? Option 3 is inexcusable - nothing to do with the new device, it just says that the installer failed to download.

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Brand User

Trend Security Expert

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22 Messages

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630 Points

1 year ago

Hi @steven_helprin 

Welcome to Trend Micro Community!

May we asked if you did not see the Trend Micro Installer in the downloads folder of your computer after clicking the download button or the link sent thru email?

You may also download the installer from our Help Center just click this link How to install and activate your Trend Micro product on Windows

Hope this helps!

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