Trend Micro Internet Security 2022 freezes my computer.

@tm_angelo 

Hello,

I did not receive any email, could you please try again ?

It is not to mention that TrendMicro, both version 2021 (17.0) and 2022 (17.7) have a serious problem with indexing emails with Thunderbird software. The Mozilla Foundation website confirms this. We must make Thunderbird an exception.

Thank you in advance.

Hi connaissance,

I have resent the previous email. Please let us know if you've received it. Please check the other folders on your email account as well.

-TM_Darryl

Hello @tm_darryl

I have responded to the email I received.

I don't think that the problem can be fixed live.
Once the version of Trend Micro Internet Security 2022 (17.7) is started, the computer freezes completely, the mouse does not move, no keys work, the computer does not go to sleep, the clock also remains frozen.

I observed that the computer locks up, freezes, during the startup of Trend Micro Internet Security 2022 (17.7) ; Windows 7 pro x64.

In Safe Mode with network support, Trend Micro Internet Security 2022 (17.7) does not start and the computer does not freeze, so I uninstalled Trend Micro Internet Security 2022 (17.7), so in normal mode everything works.

Besides, I don't live in an English-speaking country, I'm in Europe.

The version Trend Micro Internet Security 2021 (17.0) does not block the computer, Windows 7 pro x64.

However, there is a problem with Thunderbird, I have the same problem as this person :
https://support.mozilla.org/en-US/questions/1327415

I applied the solution : put Thunderbird in the exceptions, but ....

Thank you very much.

Hi connaissance,

Thank you for providing this information. We sincerely apologize for the inconvenience. We'll have to further check on this issue and I would like to ask for further information about the affected device. Please provide us the following:

1. Installed processor and RAM

2. Version and build number of the Windows 7 Operating System

Also, if possible, please try reinstalling version 17.7 of Trend Micro Security again, and please check the CPU usage of the Trend Micro processes through the Task Manager.

-TM_Darryl

Hi, davevt31.

Windows 7 is still supported as long as it is Service Pack 1.

- TM_Kim

Hello @davevt31 ,

Windows 7 SP1 is still updated, until 2023, for professional licenses, in this case, people who have a maintenance contract with Microsoft Corp.

As long as you have a contract, the parties are obliged to honour it and the end of the maintenance contracts is in 2023.

Greetings. 

@davevt31​ 

Dave i was using Windows 10 whe  the problem first  started.
I was then given the option to upgrade to Windows 11 so i reinstalled it same from promlem.

Hi, largebird69

Would it be okay for you to try the instruction on these links then check if it will help the performance of your device?

How to speed up your slow PC

How to use PC Health Checkup

Let us know how it goes.

- TM_Rochelle

We have sent you another email, connaissance. Let us know if you have received it by sending us a response and we will be happy to assist you from there. Thank you!

- TM_Kim

Hi, largebird69 and khaliomer.

Apologies for the inconvenience you are experiencing. Kindly follow the steps below and let us know if the issue still persists:

1. Check and delete all Trend Micro folders and files manually in the following locations:
○ Program Files
○ Program Data
○ AppData
2. Delete Temp and %temp% files
3. Empty the Recycle Bin
4. Run the Remnant File Remover Tool.
5. After that, restart your computer then install it using the installer on this link: How to install Maximum Security

Let us know if you need further assistance.

- TM_Kim