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3 Messages

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150 Points

Mon, Apr 24, 2017 1:30 PM

Closed

Trend Micro has been scanning for hours

When my Asus laptop loaded today a window appeared asking me for permission for trend micro to run on my computer.  I clicked on yes (this has never happened before).  I have windows 10 I clicked on the system tray - the arrow near the right bottom corner and it has the scanning icon there. I can double click on it and it opens the main console, however there is no indication a scan is running, it actually has options for a scan.  There is no progress indicator anywhere!  I restarted my computer and the same thing is happening, it has been scanning for at least 6 hours now!  My computer is decent has 8gb RAM etc. It has never taken this long to do a scan - even a full scan!