Prodigy
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98 Messages
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3K Points
Threats detected during mute mode were not showing up under Security reports
I also don't like the idea of Trend Micro running mute mode randomly. I noticed a msg pop up that 7 threats are removed or detected while the Trend Micro was in mute mode. So I checked the Security Report and found none threats detected. So is this possible that when mute mode is turned on the threats which are detected during that time are not shown up under Security reports ? Unfortunately I was unable to take screenshot of the incident.
tm_macky
Trend Security Expert
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38 Messages
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820 Points
5 months ago
Hi @The_Eagle_007 ,
Regardless of if mute mode is on or off, it is a normal behavior for Trend Micro Maximum Security to record any detection events. These events should be shown on the security report. But we would like to know more about this concern.
May we confirm if you already explored this see more details option in the example image below?
just to check the "last scan events" if the program recorded the most recent scan events.
Regards,
Mark
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Anime_007
Prodigy
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98 Messages
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3K Points
5 months ago
No I checked the see more details option. But it simply not showing those threats.
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tm_darlene
Trend Security Expert
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30 Messages
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680 Points
4 months ago
Hi @The_Eagle_007,
Typically, security reports have the capability to document identified threats or incidents that have been detected. These reports serve as a record of the various security issues that have been observed or monitored.
Can you confirm whether the pop-up you encountered originated from Trend Micro? Additionally, if you could provide the precise content of the message.
Have a good one!
-tm_darlene
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