tm_kree's profileBrand User
 Superstar

 Superstar

 • 

250 Messages

 • 

8.3K Points

Mon, Mar 9, 2020 11:58 PM

Technical Support Scams posing as Trend Micro Support

 Technical Support Scams posing as Trend Micro Support

To our Valued Community Members,
 
We apologize for the inconvenience this has caused you. We want to make it clear that Trend Micro is not affiliated in any way with these technical support scammers. Trend Micro Support does not directly call our customers unless requested. Please check our advisory regarding Tech Support Scam: [TM Advisory] Technical Support Scams posing as Trend Micro Support
 
These scammers aim to scare and lead people to think that they have your information. We highly suggest not to provide any information to the caller, do not press any options, drop the call and block the number. 

 

^kree

8 Messages

 • 

158 Points

2 y ago

Today someone called Kevin saying he was from Trend Micro phoned me from  +1 419-518-2088. He said it was an emergency and I needed to fill out a form for a refund for my Trend Micro Maximum Security. I asked why I would need a refund. He did not answer and said it would only take 10-15 mins of my time. I told him I did not have time. He would not listen and I hung up. He phoned back 3 times. I answered one call and he repeated it was an emergency refund for me and told me to turn on my laptop and again said it would only take 10-15 mins. I again terminated the call. How did this person get my phone number from Trend Micro?
Note: This comment was created from a merged conversation originally titled Trend Micro Scam Calls?
Brand User

Hustler

 • 

163 Messages

 • 

2.5K Points

Hi phu09426,

This sounds like a scam, the number you had provided is not our official hotline. Trend Micro Support does not directly call customers unless it's scheduled (and not especially for refund or renewal). For more information please check our advisory regarding Tech Support Scam. 

[TM Advisory]Technical Support Scams posing as Trend Micro Support

- Reine
Brand User

Prodigy

 • 

206 Messages

 • 

3.2K Points

Thank you for sharing your insights, Murph.

In case you need an assistance, let us know immediately.

- Kim

8 Messages

 • 

158 Points

Thank you, Reine.

8 Messages

 • 

158 Points

Thank you Murph. I don't open any phishing emails. And if I had, I thought my maximum security package would warn me ot protect my pc? But I will change my passwords. Thank you for the suggestion.
Brand User

Prodigy

 • 

206 Messages

 • 

3.2K Points

Hi, phu09426.

To help safeguard our fellow community members if you encounter a similar experience, please report it to us immediately. Provide us with the following information below for our legal team to shut down these numbers. Any other information you can provide from the call will be greatly appreciated.

Name of the scammer:
Phone number used by the scammer:
The exact time of the scam call:
Type of call: Is it a human caller or an automated voice recording?

Thank you for your attention to this matter.

- Kim

2 Messages

 • 

20 Points

2 y ago

just received a call from someone saying my trend micro acct has been charged $299 and if i didnt want it to call back. does trend micro know about these scammers now targeting them?

2 Messages

 • 

20 Points

2 y ago

said they would charge my account at micro 299.99 for renew ??????

Note: This comment was created from a merged conversation originally titled spam call

Need Help?

Ask the Community