P
Neophyte

Neophyte

 • 

1 Message

 • 

100 Points

Wednesday, January 25th, 2023 4:34 PM

stop popup notifications

How can I stop trend micro popup notifications?  The same popup appears every minute or so and changes the focus from my current window I'm typing in costing me productivity.  I have Trend Micro app notifications set to Off in Settings, and popups still appear with Mute Mode On.  Windows 11

Neophyte

 • 

2 Messages

 • 

90 Points

6 days ago

Hi @paulacronk, 

Welcome to Trend Micro Home Users Community.

This pop-up appears on your device even if mute mode is on, because the detection contains dangerous contents.

To further investigate this blocked website, please answer these questions:

  • What browser are you using when you encounter this pop-up?

  • Is there a specific website you're visiting when this pop-up appears?

  • When did you first encounter this pop-up?

  • Have you recently installed an app or a browser extension on your device?

Here's how to remove the continuous notification on your device:

NOTE: This fix ONLY works on Google Chrome and Microsoft Edge browsers for Windows, and your computer should have the latest Trend Micro version installed.

  1. Download the hotfix here.
  2. Close all open browsers. Bookmark your opened tabs so you can visit them later.
  3. Double-click the downloaded file: Ti_1700_win_en_UnwantedNotificationBlockerFb_hfb1168.exe
  4. Follow the prompts to install the hotfix.
  5. Once done, it will open a Notepad window showing all blocked malicious links that sends suspicious notifications on your browser
    6. Restart your computer to apply the changes.


Hope this helps you. 
Thank you.

Need Help?

Ask the Community
Loading...