I
Neophyte

Neophyte

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1 Message

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100 Points

Tue, Aug 31, 2021 8:24 AM

Closed

Someone taking over my account again

On the top of my licenses which appear to be numerous. I just purchased it for the first time less than a month ago and now it says that this has been renewed and the last update was October 2020?????. What now I am paying for someone else’s account 😩

Brand User
tm_angelo

 Superstar

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349 Messages

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6.6K Points

3 m ago

Hi, igottchew!

 

Welcome to Trend Micro Home Users Community.

 

To help you on your concern, I would like to ask further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.

 

Also, please provide us the following information:


1. On what device and its Operating System Version.
2. Where did you buy the subscription?
3. Screenshots of the problem if possible.

 

Awaiting for your response.

 

-TM_Angelo

 

 

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