1 Message


100 Points

Tue, Apr 12, 2022 1:39 PM

Software Issues

My protection keeps shutting off and asking for me to restart. Doing so fixes nothing.



695 Messages


12.3K Points


Hi, jorgecaballero57


Welcome to Trend Micro Home Users Community.


This happen when the Trend Micro Program installed on your device is outdated.


To resolve this issue, please run the remnant remover tool to delete old Trend Micro files.


Once done, please install the latest version of Trend Micro by following the link below: 

How to install Trend Micro for Windows bought from Best Buy


By the way, you may also manage your Trend Micro subscription on our online portal.


Hope this helps.

- TM_Rochelle

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