J
Neophyte

Neophyte

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1 Message

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100 Points

Tue, Apr 12, 2022 1:39 PM

Closed

Resolved

Software Issues

My protection keeps shutting off and asking for me to restart. Doing so fixes nothing.

Legend

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753 Messages

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13.4K Points

8 months ago

Hi, jorgecaballero57

 

Welcome to Trend Micro Home Users Community.

 

This happen when the Trend Micro Program installed on your device is outdated.

 

To resolve this issue, please run the remnant remover tool to delete old Trend Micro files.

 

Once done, please install the latest version of Trend Micro by following the link below: 

How to install Trend Micro for Windows bought from Best Buy

 

By the way, you may also manage your Trend Micro subscription on our online portal.

 

Hope this helps.

- TM_Rochelle

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