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1 Message


100 Points

Saturday, April 15th, 2023 12:08 AM



Security Button does NOT work

Geek Squad just confirmed I have the latest version&subscription is up to date. They Uninstalled/reinstalled the latest version and ALL other functions of my Trend Micro work. After a PC scan & a Full scan, I try to change over to the Security Page, but the Security Button does nothing. 

The same version on my other TWO devices work fine.....I have a new Dell Laptop so it's not the computer.

Why is my "Security Button" ~ frozen? 

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Brand User

Trend Security Expert


22 Messages


630 Points

5 months ago

Hi @lisacostello16961 

Can you please provide a screenshot of the Security Button so we can further check?

Also, please provide the Trend Micro version that is installed on your devices. You may refer to this article on How to check Trend Micro program version on Windows

Hoping to hear from you soon.

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