B
Neophyte

Neophyte

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1 Message

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100 Points

Fri, Apr 15, 2022 10:05 PM

Closed

Answered

restart required to remove threat

keeps popping up

Neophyte

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2 Messages

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120 Points

8 months ago

How do I restart to remove threats let me know please

Legend

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753 Messages

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13.4K Points

Hi mrberry1957,

 

Welcome to Trend Micro Home Users Community.

 

Please try to run the Trend Micro Remnant File Remover Tool. This usually happens when there are remnants of the previously installed Trend Micro Security software. You may refer to this link below:

How to use Trend Micro Remnant File Remover Tool

 

After running the tool, once done, you may proceed on installing the latest version of Trend Micro.

 

Hope this helps.

 

- TM_Rochelle

Brand User
tm_cathy

 Superstar

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576 Messages

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9.3K Points

8 months ago

Hi, bcrodrigo74 & !

 

May I know what is the exact message that you get?

To properly assist you with your concern, we would appreciate it if you can explain further the problem you are encountering. 

Please also provide us with the following information:
 
1. Exact Error message if any
2. Screenshots of the problem if possible

 

- TM_Cathy

Neophyte

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1 Message

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70 Points

@tm_cathy

it just keeps pop up even the second after I restarted my computer. And when I'm playing games or watching videos or typing, there are all kinds of notifications popping up even i was in full-screen mode or manually opened the option that should avoid the popping up notification...

Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

Hi, ahsuan0u0.

 

Welcome to Trend Micro Community!

 

Can you please translate the exact pop-up message you are receiving?

 

Also, you can check our Trend Micro Mute Mode. It stops less important pop-ups from interrupting you while working or playing games on Windows PC. Here's the link for more info: Stop Non-Critical Pop Ups with Trend Micro Mute Mode

- TM_Kim

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