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100 Points

Sun, Feb 20, 2022 10:01 PM

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Hello I was wondering if anyone can tell how to get the exlamations(!) point off. Thank you for your time.

    Donna W.

Brand User



662 Messages


10K Points

Il y a 4 m

Hi @spunky1046,

Welcome to Trend Micro Home Users Community!

There might be corrupted components of Trend Micro. Can you try to restart its components by following the steps below:


1. On your keyboard, press and hold together the Windows key + R key. 
2. In the open field, type supporttool and hit Enter or click OK. This will open the Trend Micro Diagnostic Toolkit. 
3. Go to C(Uninstall) tab.
4. Click number 5, after a minute click number 2
5. Wait for another minute, and click number 4

6. Open the Trend Micro program and check if the issue persists.

If the issue persists, please provide us with the exact error message from Trend Micro and the program version so we can further check it.

- TM_Kath

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