J
Neophyte

Neophyte

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10 Messages

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280 Points

Mon, Nov 15, 2021 6:55 PM

pop ups of malware all day long

I am getting pop ups all day long about malware that is blocked. It's PITA  After 6 tries and 3 advanced Technicians they can't solve the problem???

tom_emmelot

Elite Solutionist

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1.3K Messages

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31.6K Points

23 d ago

Hi,

Look here and follow that if you can do that without help.

https://malwaretips.com/blogs/scorpion-saver-removal/

It is no virus, you installed it yourself, it is a PUP.

Here from you if you need assistance.

Kind regards,

Tom

Neophyte

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10 Messages

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280 Points

Also, the malware pop up which TM is securing are created by my powershell

tom_emmelot

Elite Solutionist

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1.3K Messages

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31.6K Points

Hi @jgallo1 

If you have still popups, can you give a screenshot?

Hope the trouble is over.

Kind regards,

Tom

Brand User
tm_kim

 Superstar

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533 Messages

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7.2K Points

23 d ago

Hi, jgallo1.

 

Let us take a look at this further. Can you provide the exact message from Trend Micro? If you could send us a screenshot of the notification, that would be better.

 

You mentioned "Powershell" in one of your replies. Can you check if you have enabled the Folder Shield feature? If yes, what are the folders you have added to it?

 

We are asking you this because Folder Shield adds an extra layer of defense that limits access to your important files and folders. It prevents ransomware from maliciously encrypting these files and holding them hostage until you pay the attacker. It also prevents every process or service, unless added in the Exception List, from accessing the files inside the protected folder. It is like Windows' User Account Control, but more aggressive.

 

Here's how you can check this feature: How to set up Trend Micro Folder Shield in Windows

 

Anyway, thank you tom_emmelot for your consistent assistance to our customers. Cheers!

 

- TM_Kim

Neophyte

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10 Messages

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280 Points

Neophyte

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10 Messages

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280 Points

Here's one I just got Box with Maximum Security 

 Filed Removed- Contains Malicious software

 File name: ohc2pw1n.dll 

  Under more info it says affected files Users\John\Appdata  Threat Troj.win32 TRX.XXPESOF

Brand User
tm_kim

 Superstar

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533 Messages

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7.2K Points

Thank you for your response, jgallo1.

 

May I know what folders did you add to the Folder Shield feature? Let us further check on this.

 

Also, please check the programs installed on your computer. There might be potentially unwanted applications installed and maybe that was what Trend Micro is detecting. Please uninstall if there are any. Here's how:

 

How to remove Potentially Unwanted Applications on Windows

 

- TM_Kim

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tm_angelo

 Superstar

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349 Messages

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6.6K Points

21 d ago

Hi jgallo1,

 

Our team have sent an email where we can continue the troubleshooting, please confirm if you have received it.

 

Awaiting for your response.

 

- TM_Angelo

Brand User
tm_kim

 Superstar

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533 Messages

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7.2K Points

Apologies for the inconvenience, jgallo1. A callback is now scheduled. Please wait for our call. In case you have questions, send us an email and we will assist you from there.

 

- TM_Kim

Brand User
tm_cha

Prodigy

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344 Messages

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5K Points

Thanks for letting us know that everything's working fine now, @jgallo1. Feel free to reach out if you need help in the future.

 

~TM_Cha

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