Neophyte
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10 Messages
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280 Points
pop ups of malware all day long
I am getting pop ups all day long about malware that is blocked. It's PITA After 6 tries and 3 advanced Technicians they can't solve the problem???
Neophyte
•
10 Messages
•
280 Points
I am getting pop ups all day long about malware that is blocked. It's PITA After 6 tries and 3 advanced Technicians they can't solve the problem???
tom_emmelot
Elite Solutionist
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1.3K Messages
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31.6K Points
23 d ago
Hi,
Look here and follow that if you can do that without help.
https://malwaretips.com/blogs/scorpion-saver-removal/
It is no virus, you installed it yourself, it is a PUP.
Here from you if you need assistance.
Kind regards,
Tom
4
0
tm_kim
Superstar
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533 Messages
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7.2K Points
23 d ago
Hi, jgallo1.
Let us take a look at this further. Can you provide the exact message from Trend Micro? If you could send us a screenshot of the notification, that would be better.
You mentioned "Powershell" in one of your replies. Can you check if you have enabled the Folder Shield feature? If yes, what are the folders you have added to it?
We are asking you this because Folder Shield adds an extra layer of defense that limits access to your important files and folders. It prevents ransomware from maliciously encrypting these files and holding them hostage until you pay the attacker. It also prevents every process or service, unless added in the Exception List, from accessing the files inside the protected folder. It is like Windows' User Account Control, but more aggressive.
Here's how you can check this feature: How to set up Trend Micro Folder Shield in Windows
Anyway, thank you tom_emmelot for your consistent assistance to our customers. Cheers!
- TM_Kim
5
tm_angelo
Superstar
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349 Messages
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6.6K Points
21 d ago
Hi jgallo1,
Our team have sent an email where we can continue the troubleshooting, please confirm if you have received it.
Awaiting for your response.
- TM_Angelo
4