N
Neophyte

Neophyte

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2 Messages

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120 Points

Thu, Apr 22, 2021 12:33 AM

Pay Guard does not open for banking or shopping sites.

T.M. Pay Guard used to open automatically every time I went on a banking or shopping site now in NEVER opens. How can I fix this?

Responses

Brand User

Prodigy

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401 Messages

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5.8K Points

3 m ago

Hi, nova.waimanu!

 

Welcome to Trend Micro Home Users Community.

 

You may configure the settings of Pay Guard from the main console. Just open Trend Micro and go to Privacy, then click Configure button for Pay Guard.

 

You may check "Ask every time before opening banking or shopping websites in Pay Guard" and add the websites manually to open them on Pay Guard automatically.

 

For more information, you may refer to this page below:

Secure Online Purchases with Trend Micro Pay Guard

 

- TM_Cathy

Brand User

Legend

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739 Messages

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10.2K Points

3 m ago

Hi novawaimanu,

 

To further check where the issue lies, can you answer the following questions?

 

1. How do you open the websites?

2. What browsers do you use to open the websites?

 

I would recommend updating the Trend Micro program and your browsers then verify if the sites will immediately open in Pay Guard.

 

How to update Trend Micro Security for Windows

How to update web browsers

 

- TM_Reine