4 Messages

 • 

190 Points

Wed, Oct 11, 2017 9:54 AM

Closed

Office Scan seems to have stopped my PC working

A few days ago my W7 PC wouldn't boot,so I sent various logs to tech support from company I bought PC from .
They replied:
It does look to be related to
‘OfficeScan’ which is a feature of the Trend Micro Anti-virus suite. When in SafeMode, you should be able to uninstall this from the Control Panel
Firstly, unable to uninstall TM while in Safe Mode! had to find another way. Why!

PC rebooted as normal, I tried it three times.
Have reinstalled TM Max Security and so far things are OK.
I shall panic every time I turn on PC now, and I am concerned it will happen again - is there a way I can disable Office Scan?