4 Messages


200 Points

Friday, July 21st, 2023 7:36 AM


Not able to access AOL mail

I am able to log onto AOL using my account name and my password, but when I select the mail option AOL it says that it is waiting for a response from “web-oao.ssp.yahoo.com” please help

Brand User

Trend Security Expert


114 Messages


2.3K Points

5 months ago

Hi @Roadster_fa,

I'm sorry to hear that you're having trouble accessing your AOL mail.

There could be several reasons for this concern.To further isolate the issue with your AOL account, you may try to disable the Trend Micro program temporarily to check if you'll still be having the same issue when Trend Micro program is disabled. To disable Trend Micro, you may follow the steps on the article provided below:

How to disable Trend Micro program temporarily

If you're still having issues when Trend Micro program is disabled, you may try the following:
1. Use a different browser(Google Chrome, Firefox or Microsoft Edge)
2. Clear browsing cache and cookies as they might cause confict and prevent you frrom accessing websites.
3. Try to access your email on another device to check if the issue occurs on a specific device.
4. Disable unwanted browser extensions.

If none of the above steps work, you may check with AOL for any unscheduled maintenance or outages.

Hope this helps.

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