C
Neophyte

Neophyte

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1 Message

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100 Points

Sat, Apr 17, 2021 11:18 AM

Non Stop Pop Ups

I recently signed up for a trial with the intention of subscribing, but the non stop pop ups on my laptop are so annoying and I can't figure out how to turn them off. Can you please show me.

The main pop up is about payment details leaving my PC, I don't have a screen shot to send

thanks

Responses

Brand User

Prodigy

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431 Messages

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5.1K Points

4 m ago

Hi, colleen.brown82.

 

Are the pop-ups you are getting are coming from the Trend Micro program? In case these pop-ups reoccur, please send us a screenshot and send it here as your reply.

 

You can try the following solutions below:

 

Trend Micro has a Mute Mode feature that temporarily stops non-critical notifications while you are doing an important task and automatically stops non-critical notifications when the PC is in full-screen mode.

 

You can try to modify this feature and check if the issue will still persist by following the instructions on the link below:

 

How to use Mute Mode (Trend Micro Security for Windows)

 

Since the pop-ups are not yet clear, these may be coming from your web browser that causes the unwanted pop-ups. Try to clear your browser's cache and check if these pop-ups will reoccur.

 

Here's how: How to clear web browser cache

 

Hope this helps. Let us know if you need further assistance.

 

- TM_Kim