1 Message


100 Points

Sat, Apr 17, 2021 11:18 AM

Non Stop Pop Ups

I recently signed up for a trial with the intention of subscribing, but the non stop pop ups on my laptop are so annoying and I can't figure out how to turn them off. Can you please show me.

The main pop up is about payment details leaving my PC, I don't have a screen shot to send



Brand User



431 Messages


5.1K Points

4 m ago

Hi, colleen.brown82.


Are the pop-ups you are getting are coming from the Trend Micro program? In case these pop-ups reoccur, please send us a screenshot and send it here as your reply.


You can try the following solutions below:


Trend Micro has a Mute Mode feature that temporarily stops non-critical notifications while you are doing an important task and automatically stops non-critical notifications when the PC is in full-screen mode.


You can try to modify this feature and check if the issue will still persist by following the instructions on the link below:


How to use Mute Mode (Trend Micro Security for Windows)


Since the pop-ups are not yet clear, these may be coming from your web browser that causes the unwanted pop-ups. Try to clear your browser's cache and check if these pop-ups will reoccur.


Here's how: How to clear web browser cache


Hope this helps. Let us know if you need further assistance.


- TM_Kim