D
Neophyte

Neophyte

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1 Message

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100 Points

Monday, September 4th, 2023 8:41 AM

Closed

No Auto renewal notification with price 2 years in a row. Scam as a business practice is terrible.

So I was really sick last year, and missed the auto renewal at your scam inflated price. Loyal customer for 20+ years. I didn't miss your scam inflated renewal price this year. $160 for 12 months instead of $45? 

So we have got that refund processed. Now I want a refund of the money you stole off me last year. It's not a valid product sale if your third party digital river doesn't follow its own autorenewal terms and conditions that state a notification must be sent with the price before the renewal date.

I see other people mention the same issue here. Your consumer support is pathetic on this issue too.

Brand User

Trend Security Expert

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158 Messages

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3.2K Points

11 months ago

Hi @dbuzai,

I'm truly sorry to hear that you're unhappy with the automatic renewal and the associated price increase. I understand how frustrating this can be and we appreciate you bringing it to our attention.

We sincerely apologize for any inconvenience this has caused you. Our aim is to provide a seamless experience for our customers and we're really sorry if we fell short in this instance.

If you would like to discuss this further or have any additional questions, please feel free to contact our consumer support team and we will be more than happy to assist you.


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