D
Neophyte

Neophyte

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2 Messages

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120 Points

Monday, March 6th, 2023 12:56 AM

Closed

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No activation code or serial number provided after purchase

Hello,

I just purchased a single PC licence for Maximum Security, however I was not been given a serial number or activation code. The subscription has been debited from my credit card.

Can you please advise me of next steps.

Cheers,

Dan.

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Brand User

Trend Security Expert

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81 Messages

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1.7K Points

7 months ago

Hi @danspotswood,

Your Trend Micro subscription has an activation code, which can be found on the order confirmation email and is labeled as "Serial Number." Possible that the email has been put to junk, you may check it as well.

 

I have resent the order confirmation email to your email address, Know where to find your Trend Micro serial number through this article. 

Hope this helps!

Neophyte

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2 Messages

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120 Points

@tm_carlo​ thank you. All good now!

(edited)

Brand User

Trend Security Expert

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784 Messages

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31.4K Points

Thanks for the update!

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