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2 Messages

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152 Points

Wed, Jul 13, 2016 12:31 AM

Closed

new installation will not activate even with free device slot

- I have TM Maximum Security 2016 subscription until February 2017.
- The console tells me I can install it on 6 devices, I am currently using 5.
- When I go to the 5th device, my nephew's computer, it tells me the product is disabled because it has not been activated and I cant get any updates. Yet on the console it shows the 5th device as up and running.
- When I click on 'Activate Now' it brings up the correct serial number and expiration date and my options are 'Close', 'Change Serial No.', 'Renew Now' or 'Edit Sunbscription Information'.
- When I click on any of the above options they do not activate my 5th install.