
Neophyte
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4 Messages
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170 Points
My protection takes long to load, anyone know why. tried.trenco.com going to en.community it's not loading.
Taking to long to load, using chrome, I tried the troubleshooter and this is what I get Gateway timeout, The proxy server did not receive a timely response from the upstream server. Don't think I" M going to renew this product. to many problems.
tm_lila
Hustler
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67 Messages
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1K Points
4 years ago
Welcome to Trend Micro Community.
To help you with your concern, I would like to ask further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.
May I ask what is taking too long to load on your Google Chrome? Also, why did you say that the proxy server did not receive a timely response from the upstream server because of Trend Micro?
Awaiting for your response.
-Lila
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danjd53
Neophyte
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4 Messages
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170 Points
4 years ago
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tm_kath
Trend Security Expert
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766 Messages
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15.4K Points
4 years ago
Kindly try disabling unfamiliar startups and observe if the same problem occurs. You may also try clearing browser history as you mentioned that your Chrome is loading slow.
Let me know how it goes.
May I just verify if you are referring to Trend Micro toolbar loading slow in your Chrome?
- Kath
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danjd53
Neophyte
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4 Messages
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170 Points
4 years ago
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tm_reine
Hustler
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163 Messages
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2.5K Points
4 years ago
Have you tried to disable some startup apps as suggested by Kath?
If you're using Windows 7 here's how to do it:
- Press the Windows Key & R. In the run window, type msconfig and press Enter.
- Click the Startup tab.
- Uncheck the items you do not want to launch on startup.
- Click OK when done.
If you're using Windows 10 here's how to do it:- Open your Task Manager. (Right-click on the Windows logo on the bottom left of the screen)
- Click the Startup tab.
- Uncheck the items you do not want to launch on startup.
- Click OK when done.
Try to also check your Programs & Features for any programs you no longer use to free up space and to check for any potentially unwanted programs.Uninstalling Potentially Unwanted Applications (PUA)
- Reine
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danjd53
Neophyte
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4 Messages
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170 Points
4 years ago
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tm_lila
Hustler
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67 Messages
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1K Points
4 years ago
In case you need more help, please let us know immediately.
- Lila
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rbiewer
Neophyte
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7 Messages
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320 Points
10 months ago
Mine took over 2 hours to 'start protection' yesterday. I've been having problems for the past 2 weeks and today again the 3rd remote to my pc and apparently all fixed. I rebooted my new laptop that only takes a minute to boot up, but still waiting half an hour for protection to start... why is this happening ?
We updated Windows, uninstalled and reinstalled TM and yes, it worked initially until I did the update that was available and now I'm still having the same problems
What is going on ? Never had a problem in the past like 10 years until now
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