8 Messages


270 Points

Tuesday, November 8th, 2022 12:15 AM


My Password manager on Firefox says "Unable to help with you passwords" Ive tried several solutions and dont see the certificate server

My Password manager says "Unable to help with your passwords" So far Ive

1) looked for the certificate server reset-there is no certificate installed

2) uninstalled and reinstalled the extension

3) disabled and re-enabled

What else can I do?

Brand User

Trend Security Expert


866 Messages


34.9K Points

2 years ago

Hi @lattimm!

Thank you for sharing this in our community.

This is caused by corrupted components. Here's how you can fix the Unable to Help with Your Passwords error. Make sure to install the Password Manager installed on your computer and not just the extension.

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