alcatfish's profile

2 Messages

 • 

192 Points

Wed, May 4, 2016 6:14 AM

Mis-charged for Maximum Security license renewal

Re Customer 473922535003
Your price table shows cost as $129.95 for 24 month Max Security 4 Device renewal however I have been charged $139.95. Please explain.
Also can you merge my previous subscription with renewal so that I get the benefit of remaining days.
Regards, Alexander Semciw

Responses

Official Solution

847 Messages

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10.9K Points

5 y ago

Apologies for the delay in responding. After checking internally, we verified that you have been mis-charged for your Maximum Security 2016, 4 User, 24 Months license. The amount should be AU$129.95, but AU$139.95 was charged. We can offer 2 options to resolve this mistake:
1) Refund AU$10
2) Add 3 months to your current license.

Please let us know which option you prefer. Again, we deeply apologize for the inconvenience caused.

Regarding your request to merge the remaining days of the old license to the new one, we've done that and the new expiration date is May 12, 2018. Please also let us know if this is in line with what you're expecting.

Thanks very much for your continuing use of our products!

847 Messages

 • 

10.9K Points

5 y ago

Regarding your order charge amount, we’re currently checking your order history and will get back to you soon. We’ll also provide a response on whether we’re able to merge your subscriptions or not. Thank you.

2 Messages

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192 Points

5 y ago

Thank you for your prompt reply. I am happy to accept option 2 ie add 3 months to my current license. Thank you for merging the remaining days of the old license.
All is good and am very happy with your service.
Regards, Alex Semciw

847 Messages

 • 

10.9K Points

5 y ago

I'm happy to inform you that your license has been updated, and the new expiration date is 12 Aug. 2018. Thanks again for being a long-time customer, and please feel free to use this community to ask questions or report product issues at any time. Have a wonderful day!