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Tue, Jun 5, 2018 3:09 AM


[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software

Update As of June 27:

We've now released an automatic update that resolves the error messages encountered by some users during update.

This update will restart the Trend Micro program and then restart your computer.

After restart, you can confirm that the update has been applied by:

Opening your Trend Micro program -> On the main console, click the Expiry date that will show the program version and click on Component version.

Look for the following Components and confirm the version:

Component                                                                                           Version

Contextual Intelligence Scan Controller (32-bit and 64-bit)                   1.0.1048

Endpoint Diagnostics Engine Wrapper (32-bit and 64-bit)                     7.0.1121

Threat Diagnostics Engine (32-bit and 64-bit)                                       7.0.1121

If the same issue persists kindly let us know.


Update As of June 19:

After the hotfix release, we will schedule another update by the end of June to permanently fix the issue of the corrupted database file that caused the error messages. 

The updates will be downloaded automatically and you can find an indicator when you hover on your 
Trend Micro icon from the lower right-hand side of the screen.

During this time, you might see a Windows notification that Virus Protection is turned off, 
but don't be alarmed as the status will change once the update is applied.


Since the release of our latest updates, some issues have been reported – “Restart Required” and “Connect to the Internet” error messages – that our developers are working to resolve.

In the meantime, please run the following hotfixes in the links below: 
If still experiencing the same issue/s after following the instructions, let us know and we'll help you further.

Apologies for any inconvenience caused.