F
Neophyte

Neophyte

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2 Messages

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120 Points

Sun, Aug 29, 2021 3:34 AM

Issue with Trend Micro 17 high CPU Usage

Hi,

I have been having a constant issue with trend micro taking all of my cpu resources by itself or via wmi.

Is there a solution to this problem?

This always happens until a few restarts is done. Primary cause is the detection of ads filled website or an trojan is detected when plugging in a USB. 

The high cpu usage will persist until it eventually crashes my pc and corrupts my windows installation. 

Neophyte

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2 Messages

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120 Points

3 m ago



And i ended up with a really corrupted windows in effect of the trendmirco being overzealous on high cpu usage. 

Uninstalled the software solved this issue. 

Brand User
tm_karr

Prodigy

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192 Messages

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3.6K Points

3 m ago

Hi, fizzy14sg


I'm sorry to hear of your experience. This is not the usual behavior of the program. 
Kindly try to manually update your Trend Micro software to check if there are any pending updates. Also, try delete your temp files
If that doesn't solve your issue, you can try to reinstall the software by following the guide below. It may have some corrupted parts in it causing the software to slow down. 
 
Let us know how it goes. 

Regards
TM_Kar

Brand User
tm_krizia

Prodigy

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460 Messages

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5.6K Points

3 m ago

Hi, fizzy14sg

Here's the link that you may check on how to reinstall the security software that Karr mentioned above. 

How to reinstall Trend Micro Security for Windows

TM_Ann

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