O
Neophyte

Neophyte

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1 Message

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100 Points

Saturday, May 13th, 2023 1:40 PM

Closed

Resolved

Internet Access Blocked

Hi,

Tonight while my son was using my computer the Wi-Fi randomly disconnected (the globe with the cross on it) and I tried to access a website and Trend Micro console popped up saying "Internet Access Blocked. Someone who cares about you has blocked access to any website" with only two buttons, OK and allow access for 1 hour which then prompts me to enter my password. I am worried it is a virus, but when grouping by type to see the open applications the program in task manager that was blocking Internet access was uiWinMgr.exe which I know is the user interface for Trend Micro. It's just very annoying for my son since as soon as he opens Google Chrome, it pops up. Any help would be appreciated!

Thanks,

Oliver

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Brand User

Trend Security Expert

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122 Messages

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2.5K Points

1 year ago

Hi @ofall0eq 

Welcome to Trend Micro Home Users Community!

I understand that you were blocked to any Internet access and the details was from Trend Micro.

May I know if you are using Parental Controls on your Trend Micro application? If yes, that is the reason why you've got the error message on your device especially if you have set up the Time Limits feature. 

Please click this link to check if the parental control feature is enable and from that link, you may also see the Time limits configuration.

Thank you and hope this helps. 

Regards,

tm_prima

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