
Neophyte
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6 Messages
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280 Points
Installation incomplete
Hi all, i used trend micro before and for some reason i forgot to reinstall it, however i decided to upgrade trend micro and for some reason i keep uninstalling and reinstalling and nothings working
bvasilev
Superstar
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185 Messages
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7.4K Points
Il y a 4 m
Hello @chrisc_l ,
The issue seems to be leftovers from a previous uninstallation and can be easily resolved using the Trend Micro Remnant Remover.
Please follow this article to download and use the utility:
https://helpcenter.trendmicro.com/en-us/article/tmka-18603
Once you have ran the tool, kindly try and reinstall the product.
Regards,
Boris
(edited)
1
tm_angelo
Superstar
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445 Messages
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8.6K Points
Il y a 4 m
Hi chrisc_l,
Welcome to Trend Micro Home Users Community.
Thank you for the suggestion bvasilev, after running the Remnant remover you will need to install the permission tool and run it before installing the Trend Micro software.
You may check the link below for instructions on how to install the permission tool.
Fix Windows registry and folder problems with Trend Micro Permission Too
Let us know how it goes.
-TM_Angelo
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tm_angelo
Superstar
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445 Messages
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8.6K Points
Il y a 4 m
Thank you for updating us chrisc_l. In case you need more help, please feel free to reach out to us again.
-TM_Angelo
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