K
Neophyte

Neophyte

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1 Message

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100 Points

Sat, Jun 25, 2022 8:31 AM

Install updates

Why my computer needs more than 1 hour to install the updates? Is it normal?

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736 Messages

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13.1K Points

1分前

Hi, kfngsuper

 

May I know the current version of the Trend Micro program? please try to run an update and check if you have the latest version:

How to update Trend Micro Security for Windows

 

 

You may also try to follow these steps and check if the issue will persist:

  1. Press the Windows Key & R at the same time, the run window should appear.
  2. Type supporttool then click OK. The Trend Micro Diagnostic toolkit will open.
  3. Go to (C) Uninstall, click 5. Stop all Components & 2. Delete Now.
  4. After 2-5 minutes, click Start All Components then open the Trend Micro program.
  5. Monitor if the auto updates takes 1 hour to finish.

Let us know how it goes.

 

- TM_Rochelle

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