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3 Messages

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170 Points

Mon, Apr 9, 2018 5:11 PM

Closed

I was told to contact for some renewal options after I was told something which was a lie

Via geek squad
I switched to Trend Micro in January, and was told I'd get an additional year upon expiration April 28
There was a card on file.
That card was stolen late January....I received a new card.
I didn't give that information nor did I know OR WAS INFORMED that my account was NOT being given the one year addition I was told I'd get
I found out on an e-mail sent last month that I was to expire 4/18. My first thought was "there must be an error"
When I called not only was i treated rudely, but I was told there was nothing that could be done.
I kept calling, reached a supervisor last week and they were the first and only person who realized my card was different. They said I was all set until April 2019---

Then I received another notice of 2018 expiration, and to make things worse, there was zero record of conversation I had last week.

This is poor customer service and not honoring what was told to me.