Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.
For a simple workaround, you may disable Folder Shield and then you may enable it back again. After enabling it back again, please try to replicate the issue.
If you will still encounter the same problem, you may directly add the file directly from Trend Micro Security's Folder Shield. You may refer to this article for more details: Using the Folder Shield feature of Trend Micro Security
I hope this helps! If you will still encounter the same issue, please do not hesitate to reach out to us. Regards, Pat
Can you please provide the exact website so I can send a reclassification request on my end? You can also contact us on this link so we can assist you privately with this case.
tm_pat
Legend
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703 Messages
•
11.4K Points
5 years ago
Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.
For a simple workaround, you may disable Folder Shield and then you may enable it back again. After enabling it back again, please try to replicate the issue.
If you will still encounter the same problem, you may directly add the file directly from Trend Micro Security's Folder Shield. You may refer to this article for more details: Using the Folder Shield feature of Trend Micro Security
I hope this helps! If you will still encounter the same issue, please do not hesitate to reach out to us.
Regards,
Pat
0
cerilka
Neophyte
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1 Message
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70 Points
9 months ago
My online pharmacy changed their name and now it is marked as scam. I tried to unblock it without success. How can I unblock it?
1
0