jaywicks's profile
Neophyte

Neophyte

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1 Message

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120 Points

Sun, Aug 5, 2018 9:53 PM

I cannot unblock a file

I cannot unblock a file that TM automatically blocked.  When I select unblock, it states it is putting it into the trusted files folder but it doesn't.  It is still marked as blocked.  I have not been able to print since then.  I have uninstalled the HP printer drivers and reinstalled and I cannot connect the device.  When I checked the blocked date of the microsoft file, it coincides with the start of my printing problems.  Using Windows 10.
Brand User
tm_pat

Legend

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703 Messages

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11.4K Points

4 y ago

Hello jay.wicks,

Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.

For a simple workaround, you may disable Folder Shield and then you may enable it back again. After enabling it back again, please try to replicate the issue.

If you will still encounter the same problem, you may directly add the file directly from Trend Micro Security's Folder Shield. You may refer to this article for more details: Using the Folder Shield feature of Trend Micro Security

I hope this helps! If you will still encounter the same issue, please do not hesitate to reach out to us.

Regards,
Pat

Neophyte

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1 Message

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70 Points

13 d ago

My online pharmacy changed their name and now it is marked as scam.  I tried to unblock it without success.  How can I unblock it?

Brand User
tm_kim

 Superstar

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652 Messages

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9.5K Points

Hi, cerilka.

 

Can you please provide the exact website so I can send a reclassification request on my end? You can also contact us on this link so we can assist you privately with this case.

 

- TM_Kim

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