labudkm's profile
Neophyte

Neophyte

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2 Messages

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140 Points

Sun, Mar 10, 2019 8:51 PM

How to turn off annoying Website Blocked pop up message

I do not want to see a pop up every time Trend Micro blocks a website.  I do not want to unblock the websites, I just want the message to stay in the background and not pop up on top of whatever I am doing.  In most cases I do not have to acknowledge the pop up in order to continue with what I'm doing.

Responses

Brand User
tm_ann

Hustler

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178 Messages

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2.4K Points

3 y ago

Hi labudkm ! Welcome to Trend Micro Community! 

Can you provide us the exact pop-up messages or the website link that the Trend Micro is detecting? For us to check it.

If you really trust the website that the Trend Micro is detecting you may add it on the exception list or you can enable the mute mode which will temporarily stop non-critical notifications while you are doing an important task.

You may click this link on how to use the Mute Mode.

Have a great day! 

- Ann 

Neophyte

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10 Messages

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320 Points

The mute mode is ridiculous.  You can only mute up to 24 hours. I want to stop the continual pop-ups while I am browsing.  I don't need to know every two seconds that Trend is doing its job!  Stop the pop-ups! Also, for it to take over when I am typing is ridiculous!  I have had it.  

Also, stop asking about screenshots!  YOU know exactly what these threads have been complaining about for over 3 years. We don't want to see the constant pop-ups for every website we visit. We don't need to know that Trend is working every 2 seconds. I know it is working.  FIX IT!

Brand User
tm_kath

 Superstar

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547 Messages

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7.3K Points

Hi tthomasbeenyrn,

 

Welcome to Trend Micro Home Users Community!

 

Mute Mode is used to stop less important pop-ups from interrupting you while working or playing games on Windows PC.

 

To better assist you with this, may we know the message of Trend Micro from the pop-ups you received?

 

Awaiting your response.

 

- TM_Kath

Neophyte

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10 Messages

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320 Points

Well, here we go again. Is this the go to message for all of you?  I said, you KNOW the pop-up messages. It is stopping me every two seconds. The pop-up will not go away until I click "ok" and on top of that, it takes over so whatever I am typing, it doesn't type.  This is a nuisance.  

I shouldn't have to click on MUTE MODE every hour or every day! 

I am attaching the message only because if I don't you or Trend won't do anything about the pop-ups. 

As you can see below, it IS JUST A NOTIFICATION THAT TREND IS BLOCKING THE TRANSFER OF INFORMATION.  Is this really necessary?  Isn't Trend supposed to be doing this? Isn't this why I pay for it?  Why do you have to let me know what you are doing every step I take?  I DON'T! 

Get rid of the pop-ups and insert the feature to turn off these stupid notifications.  I should only be seeing notifications where ACTION is required. 

GET RID OF THESE! Notifying us that TREND is doing the job is not necessary! 

(edited)

Brand User

Hustler

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58 Messages

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1.6K Points

hi @tthomasbeenyrn,

 

trend micro security has different pop-ups for different detection, we need this information so we can give you a better advise. the fastest way is to give us a screenshot.

but regardless of detection, we have to remove what's causing it, that would ultimately stop the pop-ups. mute mode, in normal situation should stop the notifications. if it doesn't that means whatever is causing the pop-up is persistent in your system.

from your screenshot, we can try to modify the info you put on Data Theft Prevention settings under Credit Card, for example instead of 4 digits change it to 8 digits and observe if the issue persists.

Neophyte

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5 Messages

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190 Points

Pls do not alert for blocked web categories .. We knowingly blocked them .. so we don't want get alerted .. 

Neophyte

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2 Messages

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140 Points

3 y ago

As I said, I do not want to add any web sites to the exception list.  And I have already tried the mute function which does not stop the pop ups.  I have read through the other posts and find that others find this unstoppable pop up objectionable and they always get the same answer you just gave me.  The only way to stop it is to turn off the parental controls but that sort of defeats the purpose of the program doesn't it.  I have been a user for many years and this did not happen until recently.  Will you please state whether or not you intend to remedy this?
tm_x

 Superstar

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571 Messages

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9.5K Points

3 y ago

Hi labudkm

The current version of the program does not allow the removal of this pop-up as other users find this helpful. We'll be saving your feedback but unfortunately, we cannot guarantee that this change will be implemented on our future releases.

^X

Neophyte

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10 Messages

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320 Points

You are going to lose many customers with these constant pop-ups. I am fed up. 

Neophyte

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5 Messages

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190 Points

no one is like this .. feature .. we knowingly blocked the category why we should be alerted .. i think this will make to loose customers 

Neophyte

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1 Message

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80 Points

4 m ago

Maybe we can make it so the pop up is way smaller and not so intrusive.  Maybe you don't have to keep clicking ok to keep working on your project?  maybe a tiny notification that doesn't block your workspace and interrupt your "flow"?  Definitely an issue when I'm mixing music.

Prodigy

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354 Messages

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5.4K Points

Thank you for sharing your idea, manipicao. We will have to take a look on this on our part as well. We always aim to provide quality service to our customers, rest assured we'll take your experience into account to improve our support.  

 

In case you need more help, please feel free to reach out to us again.

 

- TM_Rochelle

 

Neophyte

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1 Message

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70 Points

I am having the same problem. If it's the same website that is being blocked why can't it just block that website after 3 times and not have the popup?

Brand User

Hustler

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98 Messages

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1.9K Points

Hi, markkosman

You can also try to add the website in the exception list or you may try to delete your web browser history and cache then restart your computer and check if the pop-up will still appear on your computer. 

For now, we'll take into consideration all the above-mentioned feedback in order to provide quality service. 

Thank you, 
-TM_JD


Neophyte

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10 Messages

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320 Points

None of those solutions work.  I clear my browsing history every time I leave the internet.  Why would I want to continue to clear a browser for visiting my work websites or when I am shopping or browsing the news.  How about TREND gives us the feature to turn off NON-actionable notifications? 

I don't need to see that Trend is doing its job.  

Neophyte

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1 Message

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70 Points

go to settings on your web browser, cookies and site permissions, and look for the one that is triggering trend to go crazy. That was happening to me and it was blocking something that I accidently allowed site permission on. 

Hope this helps 

Neophyte

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1 Message

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90 Points

4 m ago

Please take their request in consideration.  I too am having the same problem. I believe it just started in the last 30 days or so.  I really do not remember it being this annoying before then.  It pops up numerous times a day for the same website.  

Thanks,

BJ

(edited)

Prodigy

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354 Messages

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5.4K Points

Hi, bjoates52

 

May we know what specific pop-up you are seeing? Please send a screenshot on this thread for us to further check. 

 

Awaiting for your repsonse.

 

- TM_Rochelle

Neophyte

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2 Messages

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120 Points

4 m ago

https://debugsinfo.com - TM, please remove this blocked website notification. Quarantine it and shut it down. Where is it coming from? Thanks

Brand User

 Superstar

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456 Messages

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6.9K Points

Thank you for the information, rskrilich.

 

Please try clearing your browser's cache and cookies and check if the website would still be detected.

 

You may refer to this link below:

How to clear web browser cache

 

Please try to check the extensions installed on your browser as well. If you are not familiar with it, it's best to remove them.

 

If it is the same, kindly check if you have any unwanted applications. This website blocked can also be caused by a program installed on your computer.

 

To check the programs installed on your computer. Please follow these steps below:

  1. On your keyboard, press the Windows Windows Key + R keys.
  2. In the Open field, type "appwiz.cpl", then press ENTER. The Programs and Features window will open.

For more information, you may refer to this link below:

How to remove Potentially Unwanted Applications

 

- TM_Cathy

Neophyte

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1 Message

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70 Points

4 m ago

I too am experiencing the exact issue with unwanted popups for the same website constantly.

The main offending website is;    https://agafurretor.com  

Pleas look into this as it is becoming increasingly unproductive and annoying, thank you.

Brand User

Prodigy

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473 Messages

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6K Points

Hi, jonnybgud63.

 

Please try clearing your browser's cache and cookies and check if the website would still be detected.

 

You may refer to this link below:

 

How to clear web browser cache

 

Please try to check the extensions installed on your browser as well. If you are not familiar with it, it's best to remove them.

 

If it is the same, kindly check if you have any unwanted applications. This website blocked can also be caused by a program installed on your computer.

 

To check the programs installed on your computer. Please follow these steps below:

  1. On your keyboard, press the Windows Windows Key + R keys.
  2. In the Open field, type "appwiz.cpl", then press ENTER. The Programs and Features window will open.

For more information, you may refer to this link below:

 

How to remove Potentially Unwanted Applications

 

Let us know if you need further assistance.

 

- TM_Kim

 

Neophyte

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3 Messages

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110 Points

Crikey, does anyone in TM support read through the threads? This solution DOES NOT WORK. I have TM sending me a pop up message constantly throughout my work day for a site that it has blocked - www.agafurretor.com - I want it blocked but I do not want a constant reminde popping up that is has been blocked. I do not belive you have clients who want to this warning message to appear dozens of a times a day! It does appear to a be a new issue - please fix it.  

Brand User

 Superstar

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456 Messages

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6.9K Points

Hi, graham.sievers!

 

Thank you for reaching out to us and our apologies for the inconvenience this has caused you.

 

Please make sure to clear browsing data and check the extensions on all of the installed browsers on your computer. 

 

You may also try to delete the temporary files on your computer and check if the issue still persists. You may refer to these steps below:

 

Step 1: Open the Run window.

  • On your keyboard, press the Windows Key + R key at the same time.

Step 2: Type the following locations, and then delete the temporary files.

  • Temp
  • %temp%

Step 3: Empty the Recycle Bin

 

Let us know how it goes.

 

-TM_Cathy

Neophyte

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1 Message

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70 Points

There seems to be a lack of communication here. The first issue is, agafurettor.com is caused by adware so why doesn't Trend Micro remove the offending adware from my computer? The second issue is, users want Trend Micro to block access to agafurettor.com but they don't want interruptive popups saying that Trend Micro has done this. You are just antagonising customers. Please block the access and record this so that I can search the records at a time that is convenient to me, otherwise Trend Micro itself is behaving like a virus. 

(edited)

Neophyte

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10 Messages

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320 Points

My points exactly!

Neophyte

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1 Message

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70 Points

3 m ago

Seriously TM-anyf***ingbody - get rid of this absolutely pointless and 'about to dump TM in the bin for good' pop-up. Is this website something TM sponsors or uses for advertising themselves? Is this a case of symbiotic marketing? Is that what it is??? Are Agafurretor.com paying TM in some way?

(edited)

Brand User

Hustler

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98 Messages

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1.9K Points

Hi, joel.norton1

I apologize for any inconvenience this may cause you. Agafurretor.com is not related to Trend Micro in any way. In order to remove the website blocked notification, kindly delete all your web browser history and cache. Kindly try to remove all the unfamiliar or unwanted extensions on your web browsers. 


Feel free to message us again for any clarifications or concerns. 

Thank you,
-TM_JD

Neophyte

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5 Messages

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190 Points

3 m ago

Pls just do not alert for blcoked websites categories .. pls .. other wise we have to move to other solution .. its compeltely annoying when we are typing .. we can not just click OK every second 

Neophyte

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3 Messages

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110 Points

3 m ago

Annoying BS going on for years and TrendMicro does not care at all. Time to switch to another provider. 

Brand User

Prodigy

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257 Messages

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4.8K Points

Hi alexludwig,

 

May we know what specific pop-up are you seeing? Please send a screenshot on this thread for us to further check. 

 

Awaiting for your response.

 

- TM_Angelo

Neophyte

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3 Messages

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110 Points

Oh really, just forget it. The whole thread is full of these screenshots, I´ve been through this with one of you guys before, just fed up. 

Brand User

Hustler

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98 Messages

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1.9K Points

Hi, alex.ludwig

Sorry for the inconvenience. Kindly try to clear your browser's cache and cookies and check if the website will still be detected. 

You may refer to the link below: 
How to clear Web browser cache

Kindly check if there are unfamiliar extensions installed on your browser as well and remove them. 

Also, please try to check and remove all unwanted applications on your program list if there are any. 

Hope these help. Feel free to message us for any updates. 

Thank you,
-TM_JD

Neophyte

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2 Messages

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100 Points

3 m ago

We all hate the notification saying you blocked the same site.  Just block it with no notification.  In one hour I have seen the same .com site blocked 21 times.  Where is the button to turn off notifications on messages?

Brand User

Hustler

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98 Messages

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1.9K Points

Hi, johnnie007

Apologies for the inconvenience. We can turn off the Trend Micro notification on our end but, all notifications including special notifications on your product and subscription will be blocked. 

For now, kindly try to clear your browser's cache and cookies and check if the website will still be detected. 

You may refer to the link below: 
How to clear Web browser cache

Kindly check if there are unfamiliar extensions installed on your browser as well and remove them. 

Also, please try to check and remove all unwanted applications on your program list if there are any. 

Hope these help. Feel free to message us for any updates.  

Thank you,
-TM_JD

Neophyte

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2 Messages

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100 Points

I have done clear everything and no luck.  This is so annoying that I can see people changing.  21 clicks an hour for knowing you blocked a site is not right for loyal customers.  This started after an update and never did it before.  Fix it before I leave in one month if still tired of reading this clicking it and having it block what I am reading or trying to click on things. Thank you for your time.

Neophyte

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2 Messages

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100 Points

2 m ago

I have the same issue and here is a picture of the pop up,  which I may add is the same pop up whether I click OK or whether I use mute mode.  It eventually pops up again and again and interrupts my work and I would sincerely rather this happen in the background instead of phishing for the plaudits it appears to be doing.

Neophyte

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2 Messages

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100 Points

forgot the picture

Neophyte

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3 Messages

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110 Points

You see, only standard replies. Same nonsense. They don't get it or just ignore you as a customer. Unbelievable crap. 

Brand User

Prodigy

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473 Messages

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6K Points

Hi, crawfordj57.

 

Have you tried clearing your browser's cache and cookies then check if the website will still be detected? If not, please try it and let us know how it goes. Instruction will be on the link below:

 

How to clear web browser cache

 

Hope this helps.

 

Are you still experiencing this issue, alexludwig? The instructions that are given to customers are initial solutions. Once completed and the issue still persists, that's where we will try another solution to isolate the issue and find where the problem is coming from.

 

Let us know if you need further assistance.

 

- TM_Kim