How to turn off annoying Website Blocked pop up message

The mute mode is ridiculous.  You can only mute up to 24 hours. I want to stop the continual pop-ups while I am browsing.  I don't need to know every two seconds that Trend is doing its job!  Stop the pop-ups! Also, for it to take over when I am typing is ridiculous!  I have had it.  

Also, stop asking about screenshots!  YOU know exactly what these threads have been complaining about for over 3 years. We don't want to see the constant pop-ups for every website we visit. We don't need to know that Trend is working every 2 seconds. I know it is working.  FIX IT!

Hi tthomasbeenyrn,

Welcome to Trend Micro Home Users Community!

Mute Mode is used to stop less important pop-ups from interrupting you while working or playing games on Windows PC.

To better assist you with this, may we know the message of Trend Micro from the pop-ups you received?

Awaiting your response.

- TM_Kath

Well, here we go again. Is this the go to message for all of you?  I said, you KNOW the pop-up messages. It is stopping me every two seconds. The pop-up will not go away until I click "ok" and on top of that, it takes over so whatever I am typing, it doesn't type.  This is a nuisance.  

I shouldn't have to click on MUTE MODE every hour or every day! 

I am attaching the message only because if I don't you or Trend won't do anything about the pop-ups. 

As you can see below, it IS JUST A NOTIFICATION THAT TREND IS BLOCKING THE TRANSFER OF INFORMATION.  Is this really necessary?  Isn't Trend supposed to be doing this? Isn't this why I pay for it?  Why do you have to let me know what you are doing every step I take?  I DON'T! 

Get rid of the pop-ups and insert the feature to turn off these stupid notifications.  I should only be seeing notifications where ACTION is required. 

GET RID OF THESE! Notifying us that TREND is doing the job is not necessary! 

Pls do not alert for blocked web categories .. We knowingly blocked them .. so we don't want get alerted .. 

You are going to lose many customers with these constant pop-ups. I am fed up. 

no one is like this .. feature .. we knowingly blocked the category why we should be alerted .. i think this will make to loose customers 

@tm_x  in other words , you don't know how to fix the programme glitch trend created but for months have been providing unhelpful information to users , only to frustrate us all.  Agree with user manipicao, the popup interrupts whatever you are working on and you have to click back to the App/field every time. Very annoying.   

Thank you for sharing your idea, manipicao. We will have to take a look on this on our part as well. We always aim to provide quality service to our customers, rest assured we'll take your experience into account to improve our support.  

In case you need more help, please feel free to reach out to us again.

- TM_Rochelle

I am having the same problem. If it's the same website that is being blocked why can't it just block that website after 3 times and not have the popup?

Hi, markkosman! 

You can also try to add the website in the exception list or you may try to delete your web browser history and cache then restart your computer and check if the pop-up will still appear on your computer. 

For now, we'll take into consideration all the above-mentioned feedback in order to provide quality service. 

Thank you, 
-TM_JD

None of those solutions work.  I clear my browsing history every time I leave the internet.  Why would I want to continue to clear a browser for visiting my work websites or when I am shopping or browsing the news.  How about TREND gives us the feature to turn off NON-actionable notifications? 

I don't need to see that Trend is doing its job.  

go to settings on your web browser, cookies and site permissions, and look for the one that is triggering trend to go crazy. That was happening to me and it was blocking something that I accidently allowed site permission on. 

Hope this helps 

Hi, bjoates52

May we know what specific pop-up you are seeing? Please send a screenshot on this thread for us to further check. 

Awaiting for your repsonse.

- TM_Rochelle

Thank you for the information, rskrilich.

Please try clearing your browser's cache and cookies and check if the website would still be detected.

You may refer to this link below:

Hi, jonnybgud63.

Please try clearing your browser's cache and cookies and check if the website would still be detected.

You may refer to this link below:

How to clear web browser cache

Please try to check the extensions installed on your browser as well. If you are not familiar with it, it's best to remove them.

If it is the same, kindly check if you have any unwanted applications. This website blocked can also be caused by a program installed on your computer.

To check the programs installed on your computer. Please follow these steps below:

1. On your keyboard, press the Windows Windows Key + R keys.
2. In the Open field, type "appwiz.cpl", then press ENTER. The Programs and Features window will open.

For more information, you may refer to this link below:

How to remove Potentially Unwanted Applications

Let us know if you need further assistance.

- TM_Kim

Crikey, does anyone in TM support read through the threads? This solution DOES NOT WORK. I have TM sending me a pop up message constantly throughout my work day for a site that it has blocked - www.agafurretor.com - I want it blocked but I do not want a constant reminde popping up that is has been blocked. I do not belive you have clients who want to this warning message to appear dozens of a times a day! It does appear to a be a new issue - please fix it.  

Hi, graham.sievers!

Thank you for reaching out to us and our apologies for the inconvenience this has caused you.

Please make sure to clear browsing data and check the extensions on all of the installed browsers on your computer. 

You may also try to delete the temporary files on your computer and check if the issue still persists. You may refer to these steps below:

Step 1: Open the Run window.

• On your keyboard, press the Windows Key + R key at the same time.

Step 2: Type the following locations, and then delete the temporary files.

• Temp
• %temp%

Step 3: Empty the Recycle Bin

Let us know how it goes.

-TM_Cathy

There seems to be a lack of communication here. The first issue is, agafurettor.com is caused by adware so why doesn't Trend Micro remove the offending adware from my computer? The second issue is, users want Trend Micro to block access to agafurettor.com but they don't want interruptive popups saying that Trend Micro has done this. You are just antagonising customers. Please block the access and record this so that I can search the records at a time that is convenient to me, otherwise Trend Micro itself is behaving like a virus. 

My points exactly!

Hi, joel.norton1! 

I apologize for any inconvenience this may cause you. Agafurretor.com is not related to Trend Micro in any way. In order to remove the website blocked notification, kindly delete all your web browser history and cache. Kindly try to remove all the unfamiliar or unwanted extensions on your web browsers. 

Hi alexludwig,

May we know what specific pop-up are you seeing? Please send a screenshot on this thread for us to further check. 

Awaiting for your response.

- TM_Angelo

Oh really, just forget it. The whole thread is full of these screenshots, I´ve been through this with one of you guys before, just fed up. 

Hi, alex.ludwig! 

Sorry for the inconvenience. Kindly try to clear your browser's cache and cookies and check if the website will still be detected. 

You may refer to the link below: 
How to clear Web browser cache

Kindly check if there are unfamiliar extensions installed on your browser as well and remove them. 

Also, please try to check and remove all unwanted applications on your program list if there are any. 

Hope these help. Feel free to message us for any updates. 

Thank you,
-TM_JD

Hi, johnnie007! 

Apologies for the inconvenience. We can turn off the Trend Micro notification on our end but, all notifications including special notifications on your product and subscription will be blocked. 

For now, kindly try to clear your browser's cache and cookies and check if the website will still be detected. 

You may refer to the link below: 
How to clear Web browser cache

Kindly check if there are unfamiliar extensions installed on your browser as well and remove them. 

Also, please try to check and remove all unwanted applications on your program list if there are any. 

Hope these help. Feel free to message us for any updates.  

Thank you,
-TM_JD

I have done clear everything and no luck.  This is so annoying that I can see people changing.  21 clicks an hour for knowing you blocked a site is not right for loyal customers.  This started after an update and never did it before.  Fix it before I leave in one month if still tired of reading this clicking it and having it block what I am reading or trying to click on things. Thank you for your time.

forgot the picture

You see, only standard replies. Same nonsense. They don't get it or just ignore you as a customer. Unbelievable crap. 

Hi, crawfordj57.

Have you tried clearing your browser's cache and cookies then check if the website will still be detected? If not, please try it and let us know how it goes. Instruction will be on the link below:

How to clear web browser cache

Hope this helps.

Are you still experiencing this issue, alexludwig? The instructions that are given to customers are initial solutions. Once completed and the issue still persists, that's where we will try another solution to isolate the issue and find where the problem is coming from.

Let us know if you need further assistance.

- TM_Kim

So sorry for the inconveniences, manndavidjapan

May I know what troubleshooting steps did you follow to resolve this? Please try clearing all your browser cache also. 

How to clear web browser cache

- TM_Rochelle

I too am fed up with Trend Micro self advertising. It really is time someone of authority decided to do away with all these pop ups.  Just let Trend micro do its job quietly in the background.  Just one instance.  Whenever I disconnect from a USB port, a notice tells me that i've disconnected from a USB port. I do know.  I don't need telling.  On my mobile, I've had to disconnect the notifications, because they stay on the mobile too long and often obscure my keyboard.  Does anybody with influence ever read these comments?

By coincidence, I've just had another pop up whilst writing this.  This is my first year with Trend Micro and quite honestly, if this goes on and nothing is done, I may well find another program that just runs quietly in the background. and doesn't bother me like some anxious employee trying to impress their boss!

I understand your frustrations, chasdbiebs.

May I know the exact pop-up message you are getting? If you can send us a screenshot of the pop-up that would be better.

- TM_Kim

It was an advertisement for your cleaning app;  but that's not the point and I'm not sure that anyone at Trend Micro gets it.  Telling us what's happening when we don't need to know, that's the point.  It's particularly annoying with the mobile app.  I've turned off the notifications and still Trend micro keeps telling me what a wonderful job it's doing, obscuring my keyboard for a start.  For goodness sake, please pass this thread over to the people who design the software and those who conduct policy.  All we what to know is whether we have a virus or land on a  bad website.  All the rest is flim flam.  It's counterproductive and simply truns us away from your product.

Apologies for the inconveniences this has caused you, chasdbiebs

We can turn off the Trend Micro notification on our end but, all notifications including special notifications on your product and subscription will be blocked.  

Let me know if we will proceed on turning it off. 

- TM_Rochelle