B
Neophyte

Neophyte

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7 Messages

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142 Points

Mon, Feb 28, 2022 6:09 AM

How to open a file locked by vault?

I had an irrecoverable computer crash.  I managed to recover a vault file and copy it to my new computer.  The new computer has TM loaded but there is no way I can get the file to open.  I can't even copy it into the new vault.  What can I do?

Bob 

Brand User
tm_kim

 Superstar

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652 Messages

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9.5K Points

4 m ago

Hi, btrlin.

 

Trend Micro Vault helps keep your important and sensitive files secured on Windows even when your computer gets lost or stolen.

 

Can you try to follow the steps on the links below then check if this will resolve your concern?

 

Cannot unlock Trend Micro Vault after program upgrade

 

This might also be happening because you have changed your Program password, the Parental Controls password, or the Data Theft Prevention password. Check the link below if this will solve your concern:

 

Cannot open Trend Micro Vault

 

Let us know if you need further assistance.

 

- TM_Kim

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