U
Neophyte

Neophyte

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2 Messages

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120 Points

Fri, Mar 25, 2022 8:36 PM

How to add a new computer to my Max Security ?

Hi Everybody,

I have a contract : Trend Micro Max Security for 3 computers.

Actually 2 computers are protected and  I want to add a new one....but how??

Legend

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695 Messages

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12.3K Points

3 m ago

Hi, ursusglinski

 

Welcome to Trend Micro Home Users Community.

 

To add your computer to your Trend Micro subscription you have to install the Trend Micro program manually. You may follow the link below on how to install it:

 

For Mac: How to install Antivirus for Mac

For Windows: How to install Maximum Security

 

You may manage your Trend Micro subscription on our online portal.

 

Hope this helps.

 

- TM_Rochelle

Neophyte

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2 Messages

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120 Points

@tm_rochelle​ , Hello!

Thankyou, but unfortunately this didnt help me..... I have a contract( Trend Micro Programm IS installed!!), .....valid till august 2023.

When I ´m logged in, I can watch the 2 protected computers.But there is no possibility to add another device :))

Brand User
tm_angelo

 Superstar

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445 Messages

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8.6K Points

Hi ursusglinski,

 

You will need to open the link given above in the new computer and follow the instructions in order to install the software.

 

May I know if there's any error/error message installing in the new device?


Awaiting for your response!

 

-TM_Angelo 

 

 

 

 

 

 

Legend

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695 Messages

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12.3K Points

Thank you for your response, ursusglinski

 

I would like to inform you that upon checking your subscription here, your license will expire on August 09, 2023 , and you have 3 seats in total and currently you have 1 remaining seat that can be protected by Trend Micro. If you have other devices which is not yet protected by Trend Micro, you can still use your subscription to protect them, you just have to install the Trend Micro program on that devices manually. You may follow the links below on how to install it: 

 

For Mac: How to install Antivirus for Mac

For Windows: How to install Maximum Security

 

Let us know on this thread if you encounter error messages upon installation so we can further assists you.

- TM_Rochelle

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