Here's a solution update for the “Starting your protection” issue. The hotfix....

Hello,

The "hotfix" works , but why a "hotfix" and not a product update?

Must be hundreds of users not aware about the issue (is not visible unless you point the mouse on it) and also not aware about of "hotfix" existence.

Responses

A

akaksharma

Neophyte

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1 Message

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70 Points

4 months ago

While startinglaptop, "Starting Your protection" message on TrendMicro icon in systems tray remains for more than 10 minutes though the displayed icon is normal t-style! Why is this happening?? Does the system remain unprotestd allthis while??

1

C

claudiubotezatu

Hustler

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102 Messages

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2.7K Points

@akaksharma

There is a hotfix somewhere which corrected the issue.

Ti_1770_win_en_LSS_hfb1634.exe

https://helpcenter.trendmicro.com/en-us/article/tmka-14392

(edited)

4 months ago

tm_kree

Technoid

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701 Messages

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27.2K Points

4 months ago

Good question @claudiubotezatu

Updates are released for all the users with Trend Micro Security Programs while Hotfixes are for certain users who encounter a problem that can be based on compatibility or OS environment.

Hi @akaksharma!

You can find the hotfix for the issue Trend Micro icon stuck at Starting your Protection on mouseover in this Help Center link.

4

C

claudiubotezatu

Hustler

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102 Messages

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2.7K Points

@tm_kree

"while Hotfixes are for certain users who encounter a problem"

I believe this issue is widespread; I installed TM on 5 PC , all having the same issue.

However, you are not aware about issue unless you point the mouse on TM icon in taskbar, that's why the number of complaints is limited.

Include hotfix in an update, asap.

4 months ago

0

tm_kree

Technoid

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701 Messages

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27.2K Points

Hi @claudiubotezatu!

Yes, the hotfixes are collected and will be part of the quarterly product update.

Thank you for your feedback.

4 months ago

bvasilev

Superstar

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187 Messages

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7.5K Points

@tm_kree Have you switched to the versionless model now, like many others? I did not see beta test being conducted this year so it seems like Trend Micro is now adopting the SaaS model. 🙄

@claudiubotezatu welcome back, we’ve been missing your highly critical thinking here. This time around you’ve softened your tone a bit, good on you.

(edited)

4 months ago

C

claudiubotezatu

Hustler

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102 Messages

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2.7K Points

"you’ve softened your tone a bit"

not for long....🙄

4 months ago

davevt31

Hustler

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78 Messages

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1.9K Points

3 months ago

I didn't have this issue until a recent auto update, If I do a check for update then the "starting" goes back to the normal "protect" box.

3

tm_kree

Technoid

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701 Messages

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27.2K Points

Hi @davevt31!

Thank you for sharing your experience. This issue occurred after the recent upgrade was released. Our product and development team pinpointed what was causing it and created a hotfix. Here's where you can get the hotfix.

Let me know how it goes.

3 months ago

0

davevt31

Hustler

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78 Messages

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1.9K Points

Hotfix installed and is running normally.

3 months ago

tm_kree

Technoid

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701 Messages

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27.2K Points

Thanks for the update @davevt31!

3 months ago

0

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