Are you getting any error messages? Please restart Trend Micro's components first then let us know if the issue still persists. Here's how:
1. Press the Windows and R keys on your keyboard to open the Run window. 2. In the Open field, type supporttool.exe, then click OK. 3. Click Yes when the User Account Control window appears. The Trend Micro Diagnostic Toolkit will open.
4. Click the (C) Uninstall tab. 5. Click 5. Stop all components.
6. After 3-5 seconds, click 4. Start all components.
tm_kim
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10.1K Points
10 months ago
Hi, weirdpat19.
Are you getting any error messages? Please restart Trend Micro's components first then let us know if the issue still persists. Here's how:
1. Press the Windows and R keys on your keyboard to open the Run window.
2. In the Open field, type supporttool.exe, then click OK.
3. Click Yes when the User Account Control window appears. The Trend Micro Diagnostic Toolkit will open.
4. Click the (C) Uninstall tab.
5. Click 5. Stop all components.
6. After 3-5 seconds, click 4. Start all components.
7. Check if the issue still persists.
Let us know if you need further assistance.
- TM_Kim
(edited)
0