W
Hustler

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Sun, Jan 23, 2022 9:25 PM

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fulll scan

can not start full scan help

Brand User
tm_kim

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682 Messages

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10.1K Points

10 months ago

Hi, weirdpat19.

 

Are you getting any error messages? Please restart Trend Micro's components first then let us know if the issue still persists. Here's how:

 

1. Press the Windows and R keys on your keyboard to open the Run window.
2. In the Open field, type supporttool.exe, then click OK.
3. Click Yes when the User Account Control window appears. The Trend Micro Diagnostic Toolkit will open.

4. Click the (C) Uninstall tab.
5. Click 5. Stop all components.

6. After 3-5 seconds, click 4. Start all components.

7. Check if the issue still persists.

 

Let us know if you need further assistance.

 

- TM_Kim

(edited)

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