W
Hustler

Hustler

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29 Messages

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Fri, May 20, 2022 7:20 PM

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full scan

trying to do a full scan will not start help

Legend

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753 Messages

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13.4K Points

6 months ago

Hi weirdpat19,

 

Welcome to Trend Micro Home Users Community.

 

We would like to take a look at this closely. Is it okay if we try to restart your Trend Micro components to check if the Trend Micro main console will open again. Kindly follow the instruction below and monitor the issue.

  1. Press the Windows and R keys on your keyboard to open the Run window.
  2. In the Open field, type supporttool.exe, then click OK.
  3. Click Yes when the User Account Control window appears. The Trend Micro Diagnostic Toolkit will open.
  4. Click the (C) Uninstall tab.
  5. Click 5. Stop all components.
  6. Check if the issue still persists.

Please try to update your Trend Micro program to the latest version.

How to upgrade Trend Micro to its latest version on Windows

 

Let us know how it goes.

 

-TM_Rochelle

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