W
Neophyte

Neophyte

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6 Messages

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150 Points

Sun, Sep 12, 2021 6:02 PM

FULL SCAN

CLICLED TO DO A FULL SCAN WOYULD NOT START HELP

Responses

Prodigy

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347 Messages

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5.3K Points

5 d ago

Hi, weirdpat19

 

May I know the current version of the Trend Micro program? please try to run an update and check if you have the latest version:

How to update Trend Micro Security for Windows

 

 

You may also try to follow these steps and check if the issue will persist:

  1. Press the Windows Key & R at the same time, the run window should appear.
  2. Type supporttool then click OK. The Trend Micro Diagnostic toolkit will open.
  3. Go to (C) Uninstall, click 5. Stop all Components & 2. Delete Now.
  4. Reopen the Trend Micro program, run a full scan and verify if the issues persist.

Let us know of its results here on the same thread. Thanks!

 

- TM_Rochelle