davevt31's profile
Hotshot

Hotshot

 • 

34 Messages

 • 

950 Points

Tue, Oct 12, 2021 5:21 AM

Folder Shield Issue

This is same issue I had with topic: 

Folder Shield Issue | Trend Micro Home Users Community

When I disable real-time protection and then re-enable it, folder shield is changing from being off to on.  This is on a fresh install of Trend Micro Maximum Security.

Brand User
tm_cathy

 Superstar

 • 

483 Messages

 • 

7.4K Points

7 d ago

Thank you for raising this, David Vair.

 

We'll let our team know so they can check. We'll update you once we have more information.

 

- TM_Cathy

davevt31

Hotshot

 • 

34 Messages

 • 

950 Points

7 d ago

Just for more information, this does not happen when using the beta 17.7 version of the software on the exact same machine.

Brand User
tm_angelo

Prodigy

 • 

278 Messages

 • 

5.2K Points

7 d ago

I have sent you an email where we can continue the troubleshooting, please confirm if you have received it. Thanks!

Awaiting for your response.

- TM_Angelo
davevt31

Hotshot

 • 

34 Messages

 • 

950 Points

7 d ago

I got the email, but we should just try using the file posted in the other thread as that worked an this is the same version (17) of the product.

Ti_1700_win_en_FolderShield_hfb0002

fixed it last time but is no longer available for download.

Brand User
tm_kath

 Superstar

 • 

564 Messages

 • 

7.7K Points

Hi @davevt31,

Thank you for confirming.

 

To better assist you with this, we can continue the troubleshooting via email.

 

- TM_Kath

davevt31

Hotshot

 • 

34 Messages

 • 

950 Points

Hotfix worked just fine (again).

Thanks,

David

Brand User
tm_kim

 Superstar

 • 

484 Messages

 • 

6.2K Points

Thanks for letting us know, davevt31. In case you need more help, please let us know.

 

- TM_Kim

Need Help?

Ask the Community