B
Neophyte

Neophyte

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3 Messages

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250 Points

Tue, Jun 8, 2021 1:22 PM

Expired Subscription

Received msg that subscription has expired but it should renew automatically. What is the problem?

Responses

Accepted Solution

Brand User

Hustler

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92 Messages

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1.8K Points

10 d ago

Hi, barbaracook6

Upon checking here, your Trend Micro Mobile Security for iOS is already renewed successfully and it will now expire on 06/06/2022. 

Feel free to message us again for any clarifications or queries. 

Thank you,
-TM_JD

Neophyte

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3 Messages

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250 Points

I just received another message this am that my subscription has expired on 6/7/21. When I go into settings it is showing expired 6/7/21. When I do a scan it says premium version expired. What is the problem??

Accepted Solution

Brand User

Hustler

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162 Messages

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2.9K Points

10 d ago

Hi barbaracook6,

 

May I know if this is happening on your mobile device? If it is, kindly follow the instructions below to activate it again.

 

1. Open Trend Micro Mobile Security 
2. Go to the settings menu 
3. Log out your Trend Micro account 
4. After logging out, kindly logged back in.

 

After that it should update your Trend Micro expiration date.

 

Hope this helps!

 

-TM_Angelo

Brand User

Hustler

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162 Messages

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2.9K Points

11 d ago

Hi barbaracook6,

 

Welcome to Trend Micro Home Users Community!

 

Upon checking your account, your subscription is valid until 02/01/2022. Can you open your Trend Micro main console and check if you have the same expiration date?

 

May I also know where did you received the message saying your subscription has expired?

 

Awaiting for your response.

 

-TM_Angelo

Neophyte

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3 Messages

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250 Points

I received this morning. The 2/1/2022 is for my laptop. It’s my mobile that I received message but that automatically renews as well. Back on 5/10/2021 I received email saying it will automatically renew on 6/7/2021. Says it expired on 6/7/2021 for mobile.