arandallsmith's profile

1 Message


120 Points

Wednesday, June 13th, 2018 5:30 PM


Every time I try to shut my computer down I now get a message "update and shut down". It never updates.

Same as title... I have an HP computer.  I have no idea what version of Trend Micro I have... don't you?
Brand User

185 Messages


2.5K Points

6 years ago

Hi arandallsmith, welcome to the community!

May I verify if the update is for the Trend Micro program or for the computer's operating system. If there is any message or error message provided, please provide it as well. 
We'll be waiting for your response. Thank you!


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