4 Messages


156 Points

Tue, Mar 14, 2017 8:47 AM


Email - Crashing and protection


I'll be brief. I was cleaning out my emails via the web-based service in Gmail through Chrome. Came to my spam emails and opened one or two. When I clicked on one of them, everything instantly became scary. First, chrome froze. Then, every program on my computer froze. then, my mouse stopped responding to movement. Finally, my audio - I had music playing - stopped. I ended up slamming the reset button and hard resetting the PC, and it seems completely normal now. Still, I'm very - very - worried. The email never opened - it's still unread in my spam inbox - so how could simply opening an email (since the text in it is just basic HTML text, it would have been partially loaded for Gmail to give me a preview already) totally END my PC? 

I shouldn't have to add this, but please kindly refrain from simply telling me my computer's infected. If it is, please let me know to what extent I have to go to fix this - Trend's specialised toolkits, a format-C, or taking a hammer to my hard drives for good... Whatever the issue, please let me know, and be kind. I'm worried enough as it is. :)

My PC:
i5 3470
Asus Strix R9 380 OC 4GB
Kingston 120 GB SSD + 300 GB WD HDD + 500 GB Seagate HDD
FSP Hydro 600W

Running Trend Maximum Security 2017. ATTK toolkit ID #901.