1 Message


100 Points

Tue, Jan 18, 2022 9:58 PM

Download files not working due to failed virus scan - my software is up to date

Any time I try to download a file from any browser or site, it fails and says 'virus scan fail' how can I fix this? My trend micro is up to date

Brand User



576 Messages


9.3K Points

4 m ago

Hi, juliakvdh!


To isolate the issue, please try to temporarily turn off Trend Micro and check if it is the same. You may refer to this link below: 

How to turn OFF Trend Micro Security on Windows


Also, please try to clear your browsing data or reset your browser.


Let us know how it goes.


- TM_Cathy

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