Z
Neophyte

Neophyte

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4 Messages

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160 Points

Fri, Apr 2, 2021 7:45 AM

delete web threat listing

The web threat list records blocked sites and holds that list for a year. But the list on my computer now records a graphic description about a site that was never visited (as it was blocked by Trend Micro). Now this obviously would alarm anyone else who might use my computer, So should a site call itself: decapitation for amateur jihadis, fascist bomb-planting, accessing children of any race, humping with dogs, and so on, this obviously can result in vile and untrue suspicions or accusations about an otherwise innocent web surfer. Since the listings will be deleted after a year, it follows that they can be deleted. How is this to be done to remove these disgraceful and defammatory records immediately since any site could include derogatory or criminal references?

Responses

Prodigy

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306 Messages

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4.5K Points

3 m ago

Hi, zlazz01

 

Web Threat Protection feature of Trend Micro Security helps you protect yourself from websites that transmit malicious software, or online support scams or fraud.

 

You may check this link to know more about it:

How to configure Web Threats settings

 

If you think that the website that was rated as dangerous is safe, you may also ask to reclassify the website if it's being blocked by Trend Micro for being malicious. Kindly follow the instructions in the link below on how to reclassify the website.

 

How to reclassify URL or website (Trend Micro Site Safety Center)

 

Should you need further assistance please let us know we'll be happy to assist.

 

-TM_Rochelle

 

Neophyte

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4 Messages

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160 Points

I appreciate your speedy reply concerning the web-threat records maintained by Trend-Micro in their monthly reports. But rather than rebranding the suspect-sites themselves, the problem is actually being caused by Trend Micro.

For example if Trend blocked a site that contained in its sub-headings (?) KILL ALL THE JEWS, you would not want any of your work-colleagues to be associating yourself with such hateful viewpoints. Considerably more so to the home user when threats of denunciation 'to the FBI' (etc) over c-porn and trafficking were rife some years ago.

Regardless of what sites include this sort of extortionist trash (and there must be thousands of them), the fact that Trend keeps a record for a full year detailing a supposed involvement with such a site is greatly disturbing. Part of the description maintained by Trend of the site I mentioned contains WITH FULL ERECTIONS which I certainly would not want my children to become concerned over, since the site was innocently come across by someone in my family and passed by accordingly after being blocked.

But the fact remains that Trend-Micro is maintaining a listing of this site including those terms for another year when I would want it to be expunged immediately. Since Trend will delete the site details after a year then obviously these details are able to be deleted. Perhaps you could pass these concerns to someone at a higher level in your organisation who could get the problem addressed by advising how to immediately delete site-details from the Trend web-threat listings.

Brand User

Prodigy

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174 Messages

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3.2K Points

3 m ago

Hi, zlazz01!

 

You can manually delete your Security Report logs (Except Update log).

 

Kindly follow the instructions below, on how to do it.

 

1. Stop all Trend Micro Services. How to turn ON/OFF Trend Micro Security for Windows - see "Disable Trend Micro Security" section.
2. Go to C:\Program Files\Trend Micro\UniClient\plugins and delete EventLog.db in plugins folder.
3. Start all Trend Micro Services. How to turn ON/OFF Trend Micro Security for Windows - see "Enable Trend Micro Security

 

Please let us know if the solution works for you.

 

-TM_Angelo 

Neophyte

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4 Messages

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160 Points

I followed the directions but without any success. While examining the various Trend details I came across four 'CPRSweb threats' files in C:\ProgramData\Trend Micro\AMSP\data\10012\Backup. I overwrote their contents with the space bar but that did no good either.

Even though I appreciate your advice I am still greatly annoyed by all of this. In these days of instant offense-taking and baseless accusations, you'd think that getting rid of sinister and suspicion-causing tags would be immediately available rather than being forcefully recorded on the home computer for the next year by a supposedly-protective program.

I suppose the only option left for me now is to uninstall Trend and re-install it in hope that the problem will right itself. Otherwise it's cancel my subscription and go back to Microsoft.

zlazz01

Brand User

Prodigy

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174 Messages

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3.2K Points

3 m ago

Hi zlazz01,

 

If you reinstall the Trend Micro Software the security reports will be deleted, but if Trend Micro detects the data again it will still record it.


If you're worried about other people seeing the security report, you can put a password on your Trend Micro main console. Here's how you can do it:

 

How to change main console password (Trend Micro Security for Windows)


Also, we would take note of your feedback and submit it with our developer to make our software better.

 

Hope this helps!

 

-TM_Angelo

Neophyte

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4 Messages

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160 Points

Following your advice I hunted through hundreds of Trend Micro files on my computer and deleted any that were described as EventLog.db within the various Program Files, ProgramData, and User directories. I am delighted that the list of web-threats previously accessible within the Trend Micro console reports has now vanished. Unfortunately I'm not able to precisely identify how the problem was finally fixed, although I took note of also deleting a large log-file at 'C:\programdata\Trend Micro\_trend_visor_uiWinMgr_' which ended in '-1001.log' in case that means anything relevant.

The initial Trend web-threat details quoted the originating site as 360sales and included a redirection reference to another site containing the offensive title and doubtless whatever else was involved. Fortunately Trend prevented any further contact being made. One possibility is that it was a clickbait-type image since I had recently ordered a ladder from a different hardware crowd and any one of their product display graphics could have been later corrupted by the 360sales tag.

However this has been a long and wearying ordeal and I take your point that some sort of update would be an advantage to both your organisation and its users. When every browser provides the option of deleting browser history to eliminate concerns over privacy, Trend Micro should be matching this service rather than hanging on to seriously unwanted details for the next twelve months. Let's consider that list as equivalent to a graffitti vandal scrawling PERVERT on your front door. So time for Trend Micro to be keeping with the times and providing a way to get rid of unwanted details rather than embarrassing their clientel.

Once again thank you for your advice and information and I'm pleased that things have finally worked out.

Regards, zlazz