mickeylimon's profileBrand User
Hustler

Hustler

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58 Messages

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1.6K Points

Tue, Apr 21, 2020 10:26 PM

Coronavirus Scams, Cybercrimes and Trend Micro's Commitment to you

Coronavirus Scams, Cybercrimes and Trend Micro's Commitment to you

Hi Everyone,

 

Here is a compilation of Trend Micro resources to keep you updated with the latest threat related to coronavirus and how you can stay safe online, click the images to take you there!

 

First, here is a message from our CEO and COO regarding Trend Micro's commitment to you.

 

Image Image

 

Developing Story: COVID-19 Used in Malicious Campaigns

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How to stay safe online?

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How to work from home securely?

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Feel free to ask questions or share your online habits to keep you safe during these times.

 

Be safe. Be cyber safe.

 

 

Trend Micro Social Care Team

 

ahsans

Prodigy

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252 Messages

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5.5K Points

1 y ago

Great message from the Trend Micro CEO and COO. No questions, but I always keep my online habits strict by not going to unknown websites, click on unknown links, downloads, and etc. Always making sure Trend Micro has the latest updates, keeping Windows OS updated, and other software that I use updated. As far as working from home, I use my employer's IT recommendation by using their Multi-Factor Authentication (MFA) to make sure all our information stays safe at all times.

I am one of the many Trend Micro customer that likes this Antivirus software company very much and will remain their customer forever. Keep up the good work Trend Micro! You deserve all of it :).

From me and to all the Trend Micro staff member and the customers. Stay safe and stay home. Work from home as much as possible :)

Brand User

 Superstar

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483 Messages

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6.2K Points

Thank you for sharing your amazing online habits, ahsans!  

 

We always aim to provide the best service and products for our dear customers. We truly appreciate your support and loyalty to our product.


Be safe. Be cyber safe.

 

- Kim

1 Message

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12 Points

Thank you so Much for caring

Brand User

 Superstar

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483 Messages

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6.2K Points

You're very much welcome, genoa.43430.

 

In case you need more help, please feel free to reach out to us.

 

Be safe. Be cyber safe.

 

- Kim

2 Messages

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30 Points

1 y ago

Has my email account been hacked because it doesn't recognise my password or my phone number
Brand User

 Superstar

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480 Messages

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7.4K Points

Hi, patriciaannan9!

 

To assist you better with this, please refer to our reply on your post.

 

- Cathy

2 Messages

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20 Points

1 y ago

I received an email from someone calling themselves AV Trend Micro stating that they are charging my credit card for 3 years of TM. I have a confirmation from TM that I only signed up for 1 year. I am assuming it is a hacker that is trying to get my credit card information BUT how did they even know I have TM? I have used it for YEARS. I should be protected from this. Correct?

2 Messages

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20 Points

1 y ago

I received an email from someone purporting to be AV Trend Micro stating they are charging my credit card for 3 years of TM protection. I have confirmation that states otherwise. I assume someone has gotten into DRI Trend Micro's account information. How? I have had TM for YEARS! There is no phone number to call to ask about this problem.

Brand User

 Superstar

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483 Messages

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6.2K Points

HI, brendasavcrid.

 

An email scam is a type of phishing method to get personal information such as bank account numbers, credit card numbers, and passwords. If possible, please provide the following details below so we can further investigate your concern:

  • Sender's email address.
  • Content of the email.
  • Date you received the email.

 

We recommend you to do the following after receiving an email scam:

  • Change the password of your email address.
  • Do not open emails from unknown sources.
  • Unsubscribe to any unusual promos and surveys.

By the way, I can assure you that your subscription is good until July 13, 2021. Apologies for the inconvenience.

 

Hope this helps. Let us know if you need further assistance.

 

- Kim

1 Message

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10 Points

1 y ago

Hello, On 6/12/20 we received an email from the following address: info@trendaccount.xyz

My bank account has not been charged and my security software is set to auto renew so this is definitely a scam.

Here is the content:

Thank you for allowing us to serve your computer software needs.

PURCHASE INFORMATION BELOW:

INVOICE NO : TREND 87547539

ORDER ID : 6574653

PRODUCT CODE: 8564216

ORDER DATE : 12-06-2020

PRODUCT

QUANTITY

PLAN

PRICE(USD)

TREND

INTERNET SECURITY

01

5 YEARS

MAXIMUM

SECURITY FOR 3 DEVICES

$389.99

GRAND TOTAL: $ 389.99

AMOUNT IN WORDS: three hundred eighty nine and ninety nine cents.

FOR ANY QUERIES ABOUT BILLING OR SUPPORT YOU CAN CALL US ON 855-945-3169 / 213-973-1073 . IF YOU WANT TO CANCEL IT. TO GET THE REFUND WITHIN 24 HOURS YOU NEED TO COMPLETE THE REFUND PROCESS WITH TREND ACCOUNTS TEAM.

DECLARATION:

This is an automatically generated message to confirm receipt of your order from our server. you do not reply this E-MAIL call us on that number which is mention above….

NOTE: ONLY BILLING TEAM OF TREND SECURITY CAN GUIDE YOU ABOUT THIS INVOICE.

WE ARE HAPPY TO DELIVER YOUR ORDER

Brand User

 Superstar

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483 Messages

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6.2K Points

Hi, mdluc1960.

 

Thank you for informing us about this.

 

This is an Email Scam. It is a type of phishing method to get personal information such as bank account numbers, credit card numbers, and passwords.

 

Here are the things you should do after receiving a suspected email scam:

  • Change the password of your email address.
  • Do not open emails from unknown sources.
  • Unsubscribe to any unusual promos and surveys.

 

Hope this helps. Let us know if you need further assistance.

 

- Kim

 

 

1 Message

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10 Points

1 y ago

I keep getting emails from Trend Micro saying my subscription has expired and need to pay $396.44 even though it doesn't expire for another year. I'm wondering if someone has hacked your email contact system.

Brand User
tm_kath

 Superstar

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564 Messages

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7.7K Points

Hi, beakilguss.

 

Thank you for informing us about this.

 

I can confirm that your license is not expiring until 2021.

 

The email you received is an Email Scam. It is a type of phishing method to get personal information such as bank account numbers, credit card numbers, and passwords.

 

Hope this helps. Let us know if you need further assistance.

 

- Kath

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