E
Neophyte

Neophyte

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2 Messages

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130 Points

Sun, Apr 17, 2022 8:29 PM

Compressed( zipped) Folder Error

The specified directory C:\Users|\beste\AppData\Local\Trend Micro\DRScanner\dump is empty, so Compressed (zipped) Folders cannot add it to the archive.

This message appear on my screen , how do it fix it?

Brand User
tm_cathy

 Superstar

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576 Messages

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9.3K Points

4分前

Hi, elainevoordewind89!

 

May I know when and how often do you get this message? We would appreciate it if you can send us a screenshot so we can check. You may also try to follow these steps below:

 

  1.  On your keyboard, please press the Windows icon and R key at the same time.
  2. Type supporttool and click OK.
  3. Click Yes when the User Account Control window appears.
  4. On the Diagnostic Toolkit window, click (C) Uninstall tab, then click 5. Stop all components.
  5. Wait for a minute, then click on 2. Delete Now and 3. Delete Now.
  6. Wait for another minute and open Trend Micro.
  7. Check and monitor if you will still get the message.

- TM_Cathy

Neophyte

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2 Messages

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130 Points

@tm_cathy​ Hi there, thank you for your advice. I did exactly what you told me to do. I think the problem is solved. I do not keep my computer running all the time. So every time I start my computer up, the message appear in the screen. But it's working fine now. Thanks again.

Legend

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749 Messages

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13.4K Points

Good to know that everything working fine now, elainevoordewind89!

We'll be right here if you need help. Have a great day

 

- TM_Rochelle

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