C
Neophyte

Neophyte

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5 Messages

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240 Points

Fri, Aug 5, 2022 10:03 PM

Closed

Answered

Complaint: Trend Micro caused blue screen of death. Can't recommend this software.

So I constantly got a blue screen of death today on Windows 11. Stop code: "PAGE FAULT IN NONPAGED AREA". What failed: TMUMH.sys. I looked it up - related to Trend Micro. I had external hdds plugged in that the multiple blue screens could've potentially corrupted. I can't fathom using an antivirus that causes this, let alone pay for it. Not only won't I be using it past the free trial, I have uninstalled it and won't be using it again.

Brand User
tm_karr

Prodigy

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231 Messages

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4.4K Points

4 months ago

Hi, Connor

Kindly try to Temporary Disable the Trend Micro Application on your device and check if Trend Micro is really causing the issue. If yes, please try to check for updates on your Trend Micro and your Windows OS as well.

 

Hope this helps! In case you need more help, please let us know immediately.
 
-TM_Kar

 

 

Neophyte

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5 Messages

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240 Points

@tm_karr​ Yes, after I disabled it from startup, when I restarted the issue stopped. I had to be quick before the blue screen came up again. And like I said, "TMUMH.sys" was displayed on the blue screen, which is related to Trend Micro. Windows and Trend were both up-to-date. No matter, uninstalled now.

Legend

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753 Messages

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13.4K Points

Apologies for the inconveniences this has caused you, Connor

 

I'm sorry to hear of your experience. This is not the usual behavior of the program.

 

Please try to run the Trend Micro Remnant Remover Tool then try installing the latest version of Trend Micro again to check if the issue still persists. 

 

Also, may we have the information need below to further investigate the issue:

  1. Operating System of your computer
  2. How often did you encounter the issue
  3. Exact Error message if any
  4. Screenshots of the notification if possible

Awaiting for your response.

Neophyte

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5 Messages

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240 Points

@tm_rochelle​ 1. Windows 11
2. I started encountering this a few days ago (hadn't used that PC for a week or so) and it has been uninstalled ever since.
3. "Stop code: PAGE FAULT IN NON PAGED AREA. What failed: TMUMH.sys"
4. Screenshot attached

Legend

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753 Messages

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13.4K Points

Thank you for the information, Connor.

 

While we are checking this on our end, please follow the steps I've provided on the previous response. Please try to run the Trend Micro Remnant Remover Tool then after restarting try installing the latest version of Trend Micro again to check if the issue still persists. 

 

The error is caused by Windows failing to locate a file within memory that it expects to find. Please follow the steps below:

 

  1. Open a CMD window as an administrator.
  2. Type or paste ‘chkdsk /f /r’ and hit Enter.
  3. Allow the process to complete.Then perform a system file check.
  1. Open a CMD window as an administrator.
  2. Type or paste ‘sfc /scannow’ and hit Enter.
  3. Allow the process to complete.
  4. It might also be useful to check Windows updates and drivers as they are often the cause of Page Fault In Nonpaged Area errors.

Let us know how it goes.

- TM_Rochelle

Neophyte

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1 Message

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70 Points

4 months ago

I experienced the anxiety of the  Blue Screen of Death in June following a Windows update. To open the  Advanced Options and Recovery... everything I tried required an admin password, but any password I put in (including my MS password) was  wrong. I was only given two chances to use the correct password before being completely locked out. In the end I sought professional tech support and the problem was quickly resolved. In my case, I do not believe it was caused by my Trend  Micro application.

(edited)

Legend

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753 Messages

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13.4K Points

Thank you for your insight, ted.christie. We appreciate your presence on our Community page.

 

- TM_Rochelle 

Neophyte

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1 Message

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90 Points

3 months ago

That is very interesting. Thank you for your information. The weird thing I see about this is I have windows 10 and have used Trend Micro for many years with different OS of older age and will continue to do so.  I see the issue as MS and windows 11.  Every time MS introduces a new OS, stuff like this happens and I do mean every time. Except like [perhaps 15 yrs ago] but, MS and their ever encroaching need to control everything and monitor everything seems to have problems with their software and it's blamed on everyone else.  I stopped getting their newest high zoot fancy whooptie do's every time it comes out because of that very thing. I find that it takes like 2-3 years or so before MS can smooth things out.  


 I found sticking to the older stuff until they can prove that it is stable is better.  And they also seem to stick things in or remove things that allow us  to have control over our own PC's and content so I will wait before I jump on that bandwagon again. I've done it in the past, to be honest, and it bit me too so I'll pass. I got a little enraged at reading what the latest rendition of OS they have in Windows `11 and what I will no longer be able to do as my own content, as it is related to how I operate now, then I calmed down.  But really I see it as a MS issue and either not sharing their code with those who need to know and work with them and more of their short sightedness and power hungry .... oops did I say that out loud?  LOL I mean ... No  really it seems their lack of communication with other vendors in a timely manner is at issue.  Trend Micro has been great for me and many many years of protection against the outside world and that includes with a MS OS, just not the new one's, until MS fixes their end of the chain and  allows the outside vendors to be able to work with them seamlessly. As I said, I will wait 2 to 3 years before I will try out their newest OS. I'm sure there is some issue with the OS not recognizing something or whatever on boot up and Trend Micro is always very helpful at solving these. They have helped me previously with issues. 

 I hope you get your PC up and running better and wish you well!

Sincerely 
D.S.A.

(edited)

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