C
Neophyte

Neophyte

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5 Messages

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240 Points

Fri, Aug 5, 2022 10:03 PM

Complaint: Trend Micro caused blue screen of death. Can't recommend this software.

So I constantly got a blue screen of death today on Windows 11. Stop code: "PAGE FAULT IN NONPAGED AREA". What failed: TMUMH.sys. I looked it up - related to Trend Micro. I had external hdds plugged in that the multiple blue screens could've potentially corrupted. I can't fathom using an antivirus that causes this, let alone pay for it. Not only won't I be using it past the free trial, I have uninstalled it and won't be using it again.

Brand User
tm_karr

Prodigy

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218 Messages

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4.2K Points

1 d ago

Hi, Connor

Kindly try to Temporary Disable the Trend Micro Application on your device and check if Trend Micro is really causing the issue. If yes, please try to check for updates on your Trend Micro and your Windows OS as well.

 

Hope this helps! In case you need more help, please let us know immediately.
 
-TM_Kar

 

 

Neophyte

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5 Messages

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240 Points

@tm_karr​ Yes, after I disabled it from startup, when I restarted the issue stopped. I had to be quick before the blue screen came up again. And like I said, "TMUMH.sys" was displayed on the blue screen, which is related to Trend Micro. Windows and Trend were both up-to-date. No matter, uninstalled now.

Legend

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736 Messages

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13.1K Points

Apologies for the inconveniences this has caused you, Connor

 

I'm sorry to hear of your experience. This is not the usual behavior of the program.

 

Please try to run the Trend Micro Remnant Remover Tool then try installing the latest version of Trend Micro again to check if the issue still persists. 

 

Also, may we have the information need below to further investigate the issue:

  1. Operating System of your computer
  2. How often did you encounter the issue
  3. Exact Error message if any
  4. Screenshots of the notification if possible

Awaiting for your response.

Neophyte

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5 Messages

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240 Points

@tm_rochelle​ 1. Windows 11
2. I started encountering this a few days ago (hadn't used that PC for a week or so) and it has been uninstalled ever since.
3. "Stop code: PAGE FAULT IN NON PAGED AREA. What failed: TMUMH.sys"
4. Screenshot attached

Legend

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736 Messages

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13.1K Points

Thank you for the information, Connor.

 

While we are checking this on our end, please follow the steps I've provided on the previous response. Please try to run the Trend Micro Remnant Remover Tool then after restarting try installing the latest version of Trend Micro again to check if the issue still persists. 

 

The error is caused by Windows failing to locate a file within memory that it expects to find. Please follow the steps below:

 

  1. Open a CMD window as an administrator.
  2. Type or paste ‘chkdsk /f /r’ and hit Enter.
  3. Allow the process to complete.Then perform a system file check.
  1. Open a CMD window as an administrator.
  2. Type or paste ‘sfc /scannow’ and hit Enter.
  3. Allow the process to complete.
  4. It might also be useful to check Windows updates and drivers as they are often the cause of Page Fault In Nonpaged Area errors.

Let us know how it goes.

- TM_Rochelle

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