Neophyte
•
5 Messages
•
240 Points
Complaint: Trend Micro caused blue screen of death. Can't recommend this software.
So I constantly got a blue screen of death today on Windows 11. Stop code: "PAGE FAULT IN NONPAGED AREA". What failed: TMUMH.sys. I looked it up - related to Trend Micro. I had external hdds plugged in that the multiple blue screens could've potentially corrupted. I can't fathom using an antivirus that causes this, let alone pay for it. Not only won't I be using it past the free trial, I have uninstalled it and won't be using it again.
tm_karr
Prodigy
•
231 Messages
•
4.4K Points
8 months ago
Hi, Connor
Kindly try to Temporary Disable the Trend Micro Application on your device and check if Trend Micro is really causing the issue. If yes, please try to check for updates on your Trend Micro and your Windows OS as well.
Hope this helps! In case you need more help, please let us know immediately.
-TM_Kar
4
0
tedchristie
Neophyte
•
1 Message
•
70 Points
8 months ago
I experienced the anxiety of the Blue Screen of Death in June following a Windows update. To open the Advanced Options and Recovery... everything I tried required an admin password, but any password I put in (including my MS password) was wrong. I was only given two chances to use the correct password before being completely locked out. In the end I sought professional tech support and the problem was quickly resolved. In my case, I do not believe it was caused by my Trend Micro application.
(edited)
1
scottalexander1601
Neophyte
•
1 Message
•
90 Points
7 months ago
That is very interesting. Thank you for your information. The weird thing I see about this is I have windows 10 and have used Trend Micro for many years with different OS of older age and will continue to do so. I see the issue as MS and windows 11. Every time MS introduces a new OS, stuff like this happens and I do mean every time. Except like [perhaps 15 yrs ago] but, MS and their ever encroaching need to control everything and monitor everything seems to have problems with their software and it's blamed on everyone else. I stopped getting their newest high zoot fancy whooptie do's every time it comes out because of that very thing. I find that it takes like 2-3 years or so before MS can smooth things out.
I found sticking to the older stuff until they can prove that it is stable is better. And they also seem to stick things in or remove things that allow us to have control over our own PC's and content so I will wait before I jump on that bandwagon again. I've done it in the past, to be honest, and it bit me too so I'll pass. I got a little enraged at reading what the latest rendition of OS they have in Windows `11 and what I will no longer be able to do as my own content, as it is related to how I operate now, then I calmed down. But really I see it as a MS issue and either not sharing their code with those who need to know and work with them and more of their short sightedness and power hungry .... oops did I say that out loud? LOL I mean ... No really it seems their lack of communication with other vendors in a timely manner is at issue. Trend Micro has been great for me and many many years of protection against the outside world and that includes with a MS OS, just not the new one's, until MS fixes their end of the chain and allows the outside vendors to be able to work with them seamlessly. As I said, I will wait 2 to 3 years before I will try out their newest OS. I'm sure there is some issue with the OS not recognizing something or whatever on boot up and Trend Micro is always very helpful at solving these. They have helped me previously with issues.
I hope you get your PC up and running better and wish you well!
Sincerely
D.S.A.
(edited)
0
0